Many cross-border logistics companies charge freight rates in grams. For some goods that require customers to bear the freight, the total transaction price will appear to be relatively high. Therefore, many customers will request free shipping. If the company policy does not allow free shipping, customer service staff can refer to the following sample reply…
For out-of-stock products, customer service staff should not only inform customers of the actual situation, but also recommend other related products to customers as much as possible to increase the overall sales of the store. You can refer to the sample article below. 范文： Dear XXX, We are sorry to inform you that the light…
1. Set up FBA delivery Enter the seller backend homepage, select Manage Inventory in the INVENTORY drop-down list, and enter the inventory management page. Select the product you want to ship through Amazon, and check the box in front of it (assuming that 2 products on sale are set to FBA). Click Action on 2…
One of the most difficult problems for new sellers when operating online stores on the AliExpress platform is how to set up a logistics template, and the setting of a logistics template is also an important factor affecting the exposure and conversion rate of the store. For different countries and regions, different logistics methods or…
At present, AliExpress logistics methods can be divided into the following three categories according to timeliness. 1. Economy Small Parcel The characteristics of economy small parcels are relatively low timeliness, logistics cannot be tracked, generally no registration fee is charged, the cost is relatively low, and the package loss rate is relatively high. It is…
For merchants, ensuring that goods pass through customs smoothly and are delivered to customers safely and promptly is the top priority. However, since each country and region has its own set of customs regulations, some countries and regions charge commodity tariffs and other fees according to local customs policies when goods are cleared. Customer service…
When answering questions from customers about cross-border logistics delivery time, customer service staff can first check the time provided by the logistics company. If encountering some special circumstances, such as holidays, bad weather, etc., they should promptly remind customers that the delivery time will be extended accordingly. The following sample essays can be used for…
When there is no price discount for the product the customer inquires about, the customer service staff should use a gentle tone to politely decline the customer’s request for a price reduction and give a reasonable reason. Generally speaking, there are several reasons for refusing a price reduction. (1) The company’s costs are high, and…
During the sales process, when faced with customers’ requests for discounts, if the company’s price policy allows, customer service staff can adopt the following different strategies to offer discounts to customers. (1) Retreat to advance. Customer service staff first tell customers that the price of the product is already very favorable, and then propose conditions…
(1) Common English sentences about “the price is high” are as follows. Your price is / sounds a bit too high. Your price is too much on the high side. Your price is too high to work on. The price appears unworkable. That’s a little more than we were expecting to pay. Your price is…