When there is no price discount for the product the customer inquires about, the customer service staff should use a gentle tone to politely decline the customer’s request for a price reduction and give a reasonable reason. Generally speaking, there are several reasons for refusing a price reduction.
(1) The company’s costs are high, and the costs of raw materials and labor are rising. This price is already the lowest price.
(2) Low profit margin. Due to fierce competition in the industry, there is almost no profit to be made at this price level.
(3) The company currently has no discount activities, and the price of this series of products is already the lowest.
(4) The product quality is good, and a high price means high quality.
After explaining the reason for not being able to reduce the price, in addition to emphasizing the quality of the company’s products, the customer service staff can also recommend other products with slightly lower prices to the customer so that the customer can learn more about related products. The following sample essays can be used for reference.
范文
Dear XXX,
Thank you for your interest in our item.
We are sorry that we could not offer the lower price, because our offer price has been carefully calculated and our profit margin is really very limited.
I promise you that the quality of products is absolutely good, if not, we can accept the return for full refund, but I think you will definitely love it.
please don’t worry. We will not disappoint you. You will get the best quality product at the best price. Also our professional team will give the best services that you never have before.
Our company has been manufacturing high quality products for over 10 years, and has more than 6 years experience of exporting to overseas countries.
Thanks.
范文
Dear XXX,
Glad to receive your message, I’m so sorry that, we are not able to offer you the mentioned price. Actually, our price We can provide a lot of services for you, so please don’t hesitate to contact us.
Our company’s pricing policy will ensure that you have a good price. We have a very good price, very good service.
Our company’s pricing policy will ensure that you have a good price.
Our company’s pricing policy will ensure that you have a good price.
Our company’s pricing policy will ensure that you have a good price.
Our company’s pricing policy will ensure that you have a good price.
Our company’s pricing policy will ensure that you have a good price.
Our company’s pricing policy will ensure that you have a good price.
Our company’s pricing policy will ensure that you have a good price.
Our company’s service.
Thanks for your kind understanding and looking forward to establishing long term relationship with you.