When answering questions from customers about cross-border logistics delivery time, customer service staff can first check the time provided by the logistics company. If encountering some special circumstances, such as holidays, bad weather, etc., they should promptly remind customers that the delivery time will be extended accordingly. The following sample essays can be used for reference.
范文
Dear customer,
Thank you for your order.
We will send them by EUB with a tracking number. Normally it will take about 7-15 business days to arrive in your country. Is that OK for you? Looking forward to hearing you soon.
Have a nice day.
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Good morning/afternoon/evening. We will send them by China Post Airmail. It will take about 30-40 days to reach the destination. China Post is the biggest logistics company in China, and it will keep the items safe. You could choose other shipping company, but you need to pay more shipping fee for them. So which way do you prefer?
Have a nice day.
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Dear friend,
We will check the goods before shipment, which usually takes several hours.
So the package will be sent to you in 48 hours after you finish the payment, we will send it by XXXXXXX, it will take XX days for delivery if no special circumstances in transit.
Best wishes.
范文
Dear XXX，
Thanks for your inquiry.
Generally, we would arrange your product within 2-3 business days upon receipt of your payment. Normally international shipping would be slower than domestic. It usually takes 7-21 business days by China Post, or 3-15 business days by EMS/FedEx to your country. And sometimes if some uncontrollable situations happened, such as bad weather, holiday, etc., it would be slower than that.
Thank you for understanding.
范文
Dear XXX，
Yeah, the drop shipping ( 直銷航) is available for us.
You just need to give us the item specification, buyer address and the shipping carrier. Our professional team will help you handle any other things at our end.
If you have any further questions, please let me know.
Thanks.