If a cross-border e-commerce company has replied to a customer’s inquiry email and still has not received a reply, it can write another letter to contact the customer about a week later. The content of the email can ask the customer why he did not reply, and ask the customer to respond to the quality, price, service, etc. of the product to gain the customer’s trust. The following sample letter can be used for reference.

范文

Glad to contact you again!

Have you kindly checked my offer? Hope they are workable for your market! Sorry that we still don’t receive any information from you. Your any comment about our offer will be appreciated, including price, quality, service. No matter if it is positive answer, it will be of great help for us to meet your requirement.

Eagerly awaiting your reply!

范文

Wish everything well with you and your company ! We are in receipt of your letter dated Aug 10 , and as requested to send you our best quotation. However, we haven’t received any information from your end. Could you please kindly tell us what would be wrong with the quotation, so that we can meet your requirements?

Hope to get your reply ASAP.

Wish we will promote business as well as friendship!

Best wishes!