In cross-border e-commerce, it is inevitable to encounter situations such as returns, exchanges, and refunds. At this time, sellers need to handle the issues raised by customers politely and properly, paving the way for continued cooperation and building a good reputation in the future. The following will introduce common business English vocabulary related to returns,…
In cross-border e-commerce, logistics and transportation costs have always been a headache. Sellers need to make the most appropriate choice based on a comprehensive consideration of factors such as product attributes, sources of goods, transportation time, transportation methods, and billing methods. The following will introduce common business English sentences related to logistics. Correct and appropriate…
User evaluation after cross-border e-commerce transactions is also a very important link. Analyzing the shortcomings and advantages of the store’s products, services, logistics, etc. from user evaluations can help stores to make the best use of their strengths and avoid weaknesses, and better conduct cross-border e-commerce transactions. The following are common English comment sentences. 1.…
During the transportation of products in cross-border e-commerce transactions, there may be situations such as loss of goods, inability to query the shipping order number, product detention, and the goods received not being consistent with the description. Once such an abnormal situation occurs, the buyer may initiate a refund or return and exchange agreement application.…
In cross-border e-commerce, if the product is not delivered properly and the merchant does not negotiate a refund with the buyer in time, the buyer is likely to file a dispute complaint on the platform or a credit card complaint. At this time, the merchant needs to use accurate and polite business English to respond…
The “Bullet Points” mentioned in Amazon are the key features of the products sold by the seller, that is, the real points of the products, which can attract buyers at a glance and decide to further browse and learn about the seller’s products. 1. The real body of Bullet Points The Bullet Points of the…
(I) Reply Time During cross-border e-commerce transactions, it is common for the two parties to have time differences. If the other party sends a message when the merchant is resting, do not rush to reply. You need to calculate the time difference between the two sides and communicate at a time that is convenient for…
Customs declaration is one of the necessary links in fulfilling customs entry and exit procedures. It refers to the process in which the person in charge of the inbound and outbound means of transport, the consignee or consignor of goods and articles, or their agents, declare and handle relevant procedures in accordance with the law…
In the process of cross-border e-commerce transactions, sellers need to introduce the quality of products to buyers in order to attract them to buy the products. At the same time, buyers also need to ask sellers for information related to product quality in order to make the most appropriate decision. The following will introduce common…
(I) Choose a time that is convenient for the other party First, do not call when others are resting. It is not appropriate to call before 7 am, after 10 pm, during lunch break or during meal time. Secondly, in cross-border e-commerce business exchanges, you often have to call foreign partners. You must understand the…