Day: July 29, 2024

Although cross-border e-commerce customer service personnel mainly provide customer service for overseas customers, since most of the domestic cross-border e-commerce companies are small and medium-sized enterprises, many cross-border e-commerce customer service personnel usually have positions such as platform product sales and operations. Therefore, cross-border e-commerce customer service personnel need to have sales skills to facilitate…

The United States emphasizes equal rights between people. Americans are extroverted, frank, enthusiastic, and confident. They are quick and efficient in doing things. They are talkative and constantly express their unique opinions. They pay attention to reality, pursue material benefits, and work efficiently. Americans’ greetings are more informal. In business occasions, it is not necessary…

There are 6 main methods to facilitate transactions. 1. Request transaction method Request transaction method is also called direct transaction method. It is a transaction method in which customer service staff actively propose transaction requirements and ask customers to buy goods. This method is suitable for old customers or when customers can no longer raise…

Communicating with customers from different countries and regions is the main job of cross-border e-commerce customer service staff. In the process of communication, they will be exposed to the unique traditional customs and habits of different countries, nationalities and regions. In order to avoid embarrassment and unnecessary misunderstandings during communication and to better promote good…

After-sales service is an important condition for enterprises to maintain or expand their market share. Joe Girard, a famous American salesman, once said, “I believe that the real start of sales promotion is after the transaction, not before”, that is, real sales begin with after-sales, and after-sales is the beginning of the next sale. Customer…

(1) AliExpress AliExpress is an important strategic product for Alibaba’s future internationalization and has become one of the most active cross-border e-commerce platforms in the world. AliExpress has a huge membership base and has become one of the platforms with the richest product categories. AliExpress’s characteristics are that it relies on Alibaba’s huge membership base…

Before engaging in trade activities with the British, it is important to be familiar with the British business culture. To avoid embarrassment, we should pay attention to the following business etiquette. First, we should realize that British culture is different from American culture. Britain is a relatively traditional and conservative country. The British are very…

Brazil is the largest country in South America, with a population of over 200 million. It has the largest online retail market in South America. The Internet usage rate has doubled in the past 10 years and is currently about 60%. It is one of the international e-commerce markets that many e-commerce platforms are competing…

Russia is a multi-ethnic country with a total population of about 146.7 million (as of 2619). Due to the underdeveloped light industry in Russia, many residents rely heavily on imports for daily necessities. Therefore, for Chinese sellers, with the development of mobile Internet, Russia’s e-commerce market has great development prospects, and its consumer market mainly…

Australian culture mainly comes from Western cultures such as the United Kingdom, and is also influenced by the different local ethnic groups and the unique geographical environment of the Australian continent. Generally speaking, Australians are more open and straightforward, usually more independent and outgoing. When you first meet an Australian, you can be more casual…