1. Promote sales Since online products are displayed through pictures or videos, customers cannot truly understand the situation of the products, and various problems may arise during the shopping process. Excellent customer service staff can not only answer customers’ questions, but also help customers better understand the products, reduce customers’ doubts about the products, and…
The United States is considered one of the most open markets in the world, with a very large annual import and export trade volume. Its consumer market has the following main characteristics. (1) Large market size, mainly credit consumption The United States is a typical consumption-led economic growth model. People have strong consumption power, and…
The UK has a total population of about 63 million and is a country with significant economic strength and influence. Its consumer market has the following characteristics. (1) Although the consumer market is small, the e-commerce consumption capacity is strong Although the UK has a relatively small population, its Internet penetration rate is high and…
Australia is a highly developed capitalist country, with agricultural products and a variety of minerals as its main exports. It has a population of about 24 million, mainly concentrated in coastal cities. Australia’s Internet penetration rate is as high as 85%. In addition, Australia is a typical immigrant country and a potential e-commerce consumer market.…
1. Prohibited and restricted sales rules When we operate on the AliExpress platform, we must first understand which products are allowed to be sold, which products are prohibited from being sold, and which products are restricted. The AliExpress platform prohibits the release of any information containing or pointing to prohibited and restricted products. Prohibited products…
Understand the future industry trend of cross-border e-commerce. With the continuous growth of people’s economic income, the demand for overseas shopping has increased, and the domestic e-commerce market is fiercely competitive. The cross-border e-commerce model has rapidly emerged. Standing at a new starting point, it is very necessary for us to recognize the opportunities and…
Mainstream cross-border e-commerce in my country is mainly divided into business-to-business (B2B) model and business-to-customer (B2C) model. B2B refers to a business model in which enterprises exchange and transmit data and information and conduct trading activities through a dedicated network or the Internet. It closely integrates the enterprise’s intranet and the company’s goods and services…
1. Globality As a borderless medium, the Internet has two characteristics: globality and decentralization. This makes the cross-border e-commerce that depends on it also have two characteristics: globality and decentralization. The important feature of e-commerce is borderless transactions. Merchants can provide goods, especially high value-added goods and services, to the global market through the Internet.…
1. Adjust the atmosphere and retreat to advance When persuading customers, customer service staff should first try to adjust the atmosphere of the conversation. If customer service staff use euphemistic questions instead of orders and give people the opportunity to maintain self-esteem and honor, the atmosphere will be friendly and harmonious, and persuasion will be…
1. Comprehensive foreign language application ability Major mainstream cross-border e-commerce platforms mainly use foreign languages, and the foreign languages mentioned here mainly refer to English. Of course, there are also many foreign trade companies developing markets in countries and regions such as Russia, Southeast Asia, and Latin America. Therefore, as a cross-border e-commerce customer service…