Analysis of verbal and non-verbal behaviors in cross-border e-commerce negotiations
Analysis of verbal and non-verbal behavior in cross-border e-commerce negotiations In the process of cross-border e-commerce negotiations, both verbal and non-verbal behaviors play a crucial role. According to Anderson’s (1991) definition, nonverbal behavior includes Chronemics, Proxemics, Kinesics, Haptics, Physical appearance, and Oculesics. , paralanguage and olfactory (Olfatics) and many other aspects. Linguistic behavior covers various…