Key steps in customer analysis and touchpoint management in cross-border e-commerce In the field of cross-border e-commerce, customer analysis is not only an important means to improve sales performance, but also the basis for ensuring customer satisfaction and loyalty. This article will introduce in detail the concept and main content of customer analysis, as well…
Cross-border e-commerce customer consultation handling strategies and response examples In cross-border e-commerce platforms, timely and professional responses to customer inquiries are crucial. The following will discuss how to handle customer inquiries efficiently from different aspects and provide corresponding response examples. Reply promptly and politely and sincerely When customers are faced with many similar product choices,…
Cross-border e-commerce inventory and customer service performance management and improvement strategies In the field of cross-border e-commerce, inventory management and customer service performance analysis are two crucial links. This article aims to explore how to improve performance in both areas through effective data analysis and management methods. Inventory performance analysis Analytical ideas The first step…
Cross-border e-commerce independent website sellers’ Spring Festival preparations and Japanese market entry guide As the most important traditional festival in China, the Spring Festival is both a challenge and an opportunity for independent cross-border e-commerce sellers. At the same time, Japan, as the world’s third largest e-commerce market, also provides sellers with a broad market…
Cross-border e-commerce pre-sales customer service strategy and practice The success of cross-border e-commerce depends not only on product quality, but also on excellent customer service. Pre-sales service is an important part of customer experience, which includes but is not limited to information provision, market research and forecasting, product customization, processing and sorting, providing consultation, accepting…
Cross-border e-commerce holiday marketing strategy and execution guide If cross-border e-commerce companies can effectively utilize consumers’ holiday spending psychology in holiday marketing, they can not only effectively promote new products in a short period of time, increase sales of old products, quickly create hot products, and enhance store competitiveness, It can also increase the stickiness…
US design patent application process, search and protection strategies 1. Application process and required information Prepare information Design images or photos: three-dimensional and six-dimensional views. The dimensions of the six-sided views must be consistent, and reference views are provided if necessary; Applicant’s name, address, postal code, ID card or passport; Designer’s Statement; Proof of priority…
Detailed explanation of Walmart’s delivery methods and analysis of advantages of overseas warehouses As an important cross-border e-commerce platform, Walmart’s choice of delivery method is crucial for sellers. Currently, Wal-Mart’s main delivery methods include Wal-Mart’s official logistics (WFS & WWS) and self-delivery models. Official logistics: WFS (Walmart Fulfillment Service) Service content Warehouse and Distribution: WFS…
Cross-border e-commerce guide for handling returned shipments, slow sales and dumping goods During the operation of cross-border e-commerce, sellers may encounter many challenges, such as unsalable products, dumping of goods, and returned shipments. This article will combine multiple aspects to provide solutions and methods for cross-border e-commerce sellers. 1. How to handle cross-border e-commerce returns…
Cross-border e-commerce customer service strategies for handling package delays, complaints and returns In cross-border e-commerce, package delays often occur due to various force majeure factors, such as strict customs inspections, bad weather, holidays, etc. In this case, customer service personnel need to communicate with customers in a timely manner, explain the reasons for the delay,…