Detailed explanation of Jumia platform return policy and introduction to TAAC policy

As one of the largest e-commerce platforms in Africa, Jumia not only provides users with online shopping services for various commodities, but also has launched a number of policies to protect user rights, such as TAAC policies and clear return procedures.

Jumia TAAC Policy

Jumia TAAC policy aims to ensure user information security and privacy protection. TAAC, Traffic Allocation and Commission Adjustment, is a new policy launched by the Jumia platform, which aims to allocate traffic based on store performance and cancel most fines. Specifically, the cancellation rate and return rate of store orders (due to product quality) will become assessment indicators, which directly affect the distribution of store traffic and whether additional commissions will be charged. The implementation of this policy is intended to encourage merchants to provide high-quality products and excellent store management, thereby obtaining more traffic support.

Jumia overseas warehouse return process

For users, sometimes returns may be necessary. Jumia’s overseas warehouse provides a convenient return service. Users can complete the return through the following steps:

1. Log in to Jumia account: Enter your account number and password on the login page to enter the personal account page.
2. Open the order page: Click “My Order” to enter the order management page.
3. Select a return order: Select the order that needs to be returned in the order list and click the details button.
4. Initiate a return request: On the order details page, click the “Request Return” button.
5. Fill in the reason for return: Select an appropriate reason for return and provide a detailed description in the remarks column.
6. Choose a return method: Choose door-to-door pickup or return by yourself according to the actual situation.
7. Confirm return application: After submitting the return application, the system will automatically generate a return application form and send it to the registered email address.
8. Waiting for review: The Jumia customer service team will complete the review within 1-2 working days.
9. Waiting for pick-up or return: According to the instructions, wait for the logistics personnel to pick up the goods or send the goods back by yourself.
10. Waiting for refund: After Jumia confirms that the product meets the return requirements, the refund will be completed within 7-14 working days.

Jumia Return Policy and Seller Instructions

As a seller, it is very important to understand Jumia’s return rules. The Jumia platform has clear regulations on return time, conditions and refund methods. Return periods vary by product category and region, but are generally valid for a period of time after receipt of the item. Returned items must be in original condition and packaging intact. Once a return is accepted, the refund will be refunded to the original payment method or negotiated by both parties. In addition, Jumia has established a strict penalty policy to ensure product quality and service levels.

Conclusion

As can be seen from the above introduction, the Jumia platform not only focuses on user experience, but also encourages merchants to provide high-quality services through the TAAC policy. At the same time, its detailed return process also provides convenience to users. As a seller, understanding and complying with Jumia’s policies will help improve store performance and win more customer trust.