Jumia Platform Seller Operation Guide: Detailed explanation of password reset and Seller Center functions
This article integrates the seller operation guide of the Jumia platform, including the password reset process and the main functions of the Seller Center, to provide comprehensive support and help for sellers.
Forgot password and reset process
If a seller forgets their store password, they can reset it through the Jumia login homepage. After clicking “Forgot Password”, the seller will receive a password change email from Jumia. Just follow the instructions in the email to change the password. If you still cannot log in after changing your password, it is recommended to contact the corresponding investment manager to check whether the account status is “Inactive”.
Submit your appeal online
In order to help sellers solve problems encountered in the business process, Jumia launched the “Raise a Claim” back-end service in 2019. Sellers can submit their demands in the store backstage to seek corresponding solutions. Jumia has a dedicated team in Shenzhen to deal with issues related to Chinese sellers, including billing issues. The specific steps are as follows:
- Log in to the store backend and click “Raise a Claim” to enter the appeal page.
- Fill in and submit the information as required on the page.
After the seller submits the request, the Jumia platform will process it and respond via email within 3 working days. The seller must respond within 3 working days of receiving the email, otherwise the request will be automatically closed and will not be processed. It should be noted that the email content must be written in English.
Detailed explanation of Seller Center functions
1. Product Management (Production)
In Seller Center, sellers can easily manage and edit store product information, including adding new products, batch uploading and managing product images. Effective use of this feature can increase product visibility and sales.
2. Order Management (Order)
The order management module helps sellers process pending orders to ensure timely shipment and smooth delivery. Sellers can track order status, print shipping labels, and handle refunds and returns.
3. Promotion
Sellers can increase product exposure and sales by participating in promotional activities on the Jumia platform. Seller Center provides promotional activity management tools. Sellers can create and manage discount sales, full discounts and other activities, while enjoying the platform’s traffic support.
4. Store reports and data (Report)
Sellers can obtain detailed reports on store sales in this module, analyze sales trends and buyer behavior, etc. Based on this data, sellers can formulate marketing strategies, optimize product supply, and improve operational efficiency.
5. Setting and configuration (Setting)
This module allows sellers to manage the basic settings of the store, including personal information, payment methods, commission settings, store categories and brands, etc. Flexible settings help sellers adjust store operations according to their own needs.
6. Raise a Claim
When faced with problems, sellers can lodge a complaint through the “Raise a Claim” module and obtain platform support and solutions. This link promotes a positive cooperative relationship between sellers and the Jumia platform.
By becoming familiar with the above functional modules, sellers can better utilize the Jumia platform for store management and operations, thereby improving sales and user experience.