Jumia Merchant Settlement FAQ: From Settlement Conditions to Comprehensive Guide to Logistics Operations

For novice merchants who want to join the Jumia platform, understanding the entry process and frequently asked questions is a crucial step. As a high-profile e-commerce platform, Jumia not only provides merchants with a broad sales channel, but also has a series of rules to ensure the healthy development of the platform. This article aims to answer some common questions about settling in Jumia, including but not limited to settlement conditions, fee structure, logistics operations, etc.

Is there any fee to join Jumia?

A1: It is free to register in Jumia, and there is no registration fee, deposit, monthly or annual fee. However, in the subsequent operation process, a certain percentage of commission needs to be paid based on the logistics model or product category. The details are as follows:

• Electronic products (such as mobile phones and mobile phone accessories, TVs, tablets, etc.): 5% commission is required for both direct mail orders and overseas warehouse orders.
• Fashion Category: 18% commission is required for direct mail orders, and 15% commission is required for overseas warehouse orders.
• Other categories: Whether it is a direct mail or overseas warehouse order, a 15% commission is required.

In addition, the Jumia platform also stipulates that the commission is at least US$1, 5% for electronic categories, and 10% for all other categories.

What are the requirements for joining Jumia?

A2: The basic conditions for becoming a Jumia international merchant include but are not limited to:

• Have a business license
• Have at least 250 SKUs in stock
• Have experience in cross-border e-commerce platform
• Requires an existing company account before activation

At the same time, Jumia will also give priority to sellers with professional cross-border e-commerce teams, high-quality foreign trade supply chain systems and overseas warehouse capabilities. It is worth noting that only business license holders can apply to settle in Jumia, and individual industrial and commercial households cannot apply.

How does logistics and distribution operate?

Officially recommend using Jumia dedicated logistics service. After receiving the order, merchants should deliver the goods to specific warehouses set up by Jumia in China (Shenzhen, Guangzhou, Ningbo, Hong Kong, Xiamen) within three working days. The Yiwu area provides door-to-door pick-up service for more than 10 pieces. Afterwards, Jumia will transport the goods to Africa through cooperative logistics providers and be responsible for customs clearance and final distribution. Logistics freight is settled directly between the platform and the merchant, so this part of the cost should be included in the product pricing.

How do novice merchants lift store order restrictions?

A4: In the early stages, in order to protect novice merchants from adapting to the platform, Jumia has set a daily order limit of 5 orders and an order limit of 10 orders that have not been successfully shipped. When the order quantity reaches the upper limit, the store will be temporarily offline until 24 hours after the order is processed or successfully shipped. This restriction can be lifted once a novice merchant has successfully processed 5 orders in total and confirmed shipment through domestic warehouse scanning.

Through this article’s answers to questions related to Jumia merchants settling in, I hope it will help novice merchants who intend to join the Jumia platform better understand its operating mechanism, successfully complete the settling in process, and start business smoothly.