How to improve AliExpress DRS ratings and positive reviews: Strategies and techniques
In order to improve the praise rate and DRS score of AliExpress stores, sellers need to start from the buyer’s shopping experience, provide high-quality products and services, actively communicate with buyers, and use appropriate praise techniques to guide buyers. Leave a positive review.
1. Taking care of buyers’ shopping experience
Sellers should ensure that buyers have a pleasant shopping experience throughout the entire process from buyer consultation to purchase to receipt. This includes but is not limited to:
- Reply promptly to buyers’ inquiries about products
- Recommend appropriate products based on buyer needs
- Answer any questions buyers may have during the purchasing process
- Respond quickly when encountering problems and work with buyers to resolve them
Through the above measures, it not only helps to improve the conversion rate of products, but also increases the store’s customer unit price, creating conditions for subsequent praise and secondary sales.
For individual sellers, it is crucial to serve every buyer who comes for consultation; while for stores operated by a team, a dedicated customer service team is needed to be responsible for these tasks.
2. Provide high-quality products and services
High-quality products and excellent services are the basis for high ratings. Sellers can enhance customer satisfaction by improving product quality, speeding up logistics, and improving after-sales service.
3. Strengthen communication with customers
At all stages of pre-sales, during-sales and after-sales, sellers should use the communication tools or emails provided by the platform to keep in close contact with customers in order to quickly solve customer problems and concerns.
4. Actively strive for praise
After the order is completed, the seller can send a positive review invitation to the customer through the platform’s built-in evaluation system to express gratitude for their purchase and provide guidance on how to give a positive review.
5. Handling negative reviews
When faced with negative reviews, sellers should not give up easily, but should proactively contact customers to understand the reasons for dissatisfaction and provide solutions. If the customer is satisfied with the results, they can request to change their review or post a new review.
6. Post a reply
No matter what type of evaluation they face, sellers should provide timely feedback to express their attitude and position. Doing this allows other potential customers to see the seller’s response mechanism and handling.
In addition, sellers can refer to the following templates when guiding customers to leave positive reviews:
Hello friends, I am glad that you can buy goods in my store. After receiving the goods, please check whether the goods are damaged or have other problems. If you have any questions, please contact customer service in time .If you like our products, please give a five-star praise and upload pictures, thank you!
(Hello friends! I am glad that you can purchase goods in my store. After receiving the goods, please check whether the goods are damaged or have other problems. If you have any questions, please contact customer service in time. If you like our products, please Give a five-star rating and upload a picture, thank you!)
Note: When using the above template, the seller can adjust the language expression according to the actual situation, but must ensure that the information is accurate.
To sum up, by paying full attention to customer experience, providing high-quality goods and services, active interactive communication, and properly handling disputes, sellers can successfully improve their store’s praise rate and DRS score on the AliExpress platform.