Causes and solutions to AliExpress logistics disputes
On the AliExpress platform, disputes may arise between sellers and buyers due to logistics. Understanding the causes of these disputes and how to deal with them can help reduce the chance of disputes and improve customer satisfaction. This article combines multiple reference materials and explains the relevant content in detail.
Main causes of logistics disputes
- Goods not received: The buyer fails to receive the package at the expected time, which may result in a refund application.
- Damaged package: The goods are damaged during transportation, which will directly affect the buyer’s purchasing experience.
- Long shipping times: If the logistics delivery takes longer than expected, buyers are often unwilling to wait, which can lead to complaints.
- Incorrect address: The mailing address is incorrectly filled in, which may cause the package to fail to be delivered and the buyer to fail to sign for the package.
How to reduce logistics disputes
1. Ensure packaging quality
When shipping, sellers should ensure that product packaging is strong and durable to prevent damage during transportation. For fragile products, foam bags can be used to protect them, and the outside can be sealed with a stronger carton. In international express delivery, lightweight packaging helps reduce shipping costs while ensuring product safety.
2. Confirm buyer information in advance
Before shipping, the seller should proactively confirm the address with the buyer. This not only reduces disputes caused by incorrect addresses, but also enhances buyer trust. In addition, sellers can regularly push parcel location updates to buyers during transportation (if there is logistics tracking) to help buyers keep track of parcel dynamics.
3. Adopt reasonable delivery channels
For different product price ranges, sellers should choose appropriate logistics channels. For lower-priced products, the proportion of logistics disputes should be below 5%, while for higher-priced products, it should remain between 1% and 2%. Test different logistics channels through return rates and packet loss rates to choose the most appropriate delivery method and reduce logistics risks.
4. Focus on buyer experience
Promoting long-term relationships between buyers and stores is also crucial. A good first-time purchase experience will help future repeat purchases, and sellers should consider providing quality products and services to increase customer loyalty. Correspondingly, the overall style of the store and product quality should also be consistent to improve buyer satisfaction.
Through the above methods, sellers can not only effectively reduce disputes caused by logistics, but also improve customers’ shopping experience, thereby enhancing the competitiveness of stores on the AliExpress platform.