Problems of damaged goods and dispute resolution methods on AliExpress platform

With the rapid development of the Internet era, cross-border e-commerce has gradually become an important part of the market. In order to improve the reputation of their stores, sellers on platforms such as AliExpress always put consumers’ shopping experience first. However, the quality of goods, especially the damage of goods during transportation, has become the main reason for disputes between platforms and consumers. Understanding the causes of damage and related dispute resolution rules can effectively reduce potential conflicts.

Main reasons for product damage

1. Improper packaging: When merchants ship goods, due to the large number of orders they process every day, they usually cannot observe each item carefully. This oversight can lead to problems with the packaging. The AliExpress platform requires merchants to rectify packaging within a specified time to reduce damage caused by improper packaging.

2. Logistics and transportation problems: During the transportation process, goods are often damaged due to long transportation time, multiple transshipment points, and improper operation by logistics personnel. AliExpress attaches great importance to this link. When problems arise, the platform will actively communicate with buyers and negotiate with logistics companies to solve the problem.

3. Buyer’s behavior when signing for the product: When signing for the product, the buyer should ensure the integrity of the outer packaging. If damage is found, you should refuse to sign for it. After the goods are returned, the platform will negotiate with the buyer and usually provide a refund or reshipment solution.

AliExpress Platform Damage Dispute Handling Regulations

1. Merchants should optimize packaging: AliExpress requires sellers to optimize product packaging within a month to reduce the occurrence of damage disputes. It is recommended to use materials such as bubbles and tape for buffering.

2. Consequences of rectification: If the merchant fails to rectify within the stipulated time and still causes damage due to improper packaging, AliExpress will impose corresponding penalties on the merchant, such as depriving the merchant of the qualification of after-sales treasure and having to bear the consequences. Refund Liability.

3. Judgment Criteria: The merchant’s packaging standards are evaluated by the platform. If only paper bags or single-layer cartons are used without other buffering materials, it will be considered improper packaging. They need to take appropriate measures to avoid damage caused by logistics violence.

In short, although AliExpress sellers are all certified, accidents may still occur during transportation. Buyers need to inspect the goods when they receive them. If they find problems, they should communicate with the seller in time. If necessary, they can apply for arbitration from AliExpress customer service. By understanding and following these regulations and precautions, you can significantly improve your shopping experience.