AliExpress Store Dispute Prevention Guide: Effectively Reduce “Incorrect Goods” and “Not Received Goods” Problems

For AliExpress sellers, properly handling and preventing buyer disputes is an important part of ensuring long-term business success. The main types of disputes include “wrong goods” and “goods not received”. Through clear specifications and high-quality services, sellers can effectively reduce the incidence of these disputes. Here are some common prevention tips and suggestions.

1. Dispute prevention for incorrect goods

1.1 Product description is true and comprehensive

When editing product information, sellers must provide detailed descriptions based on facts. For electronic products, functions and usage methods should be clearly provided to avoid disputes caused by improper use; for clothing products, providing size charts can help buyers make more accurate choices and prevent complaints due to inappropriate sizes. In addition, sellers should truthfully describe the flaws and defects of the product to ensure that buyers have a basic understanding of the product they are purchasing.

1.2 Strict quality control

Before shipping, sellers should conduct a comprehensive inspection of the product to ensure that it appears intact, functions normally, and that the packaging is suitable for long-distance transportation. Any quality issues should be resolved promptly by contacting the supplier to avoid disputes. Especially in foreign trade transactions, the transportation cost of returns and exchanges is extremely high and needs to be avoided in advance.

1.3 Eliminate fakes

Sellers are responsible for ensuring that products do not infringe the intellectual property rights of third parties. If a buyer files a dispute over counterfeit goods and the seller is unable to provide legal authorization, AliExpress will directly determine that the seller is solely responsible. Therefore, sellers should carefully select products involving third-party intellectual property rights and not list them at will.

2. Dispute prevention for goods not received

2.1 Choose the appropriate logistics method

Logistics problems are the main reason for disputes about unreceived goods. Sellers should choose express companies with high credibility, such as EMS, DHL, FedEx, etc., to ensure the timeliness and safety of package transportation. At the same time, sellers also need to understand the customs clearance capabilities of different express delivery companies in advance to reduce cargo delays caused by customs clearance issues.

2.2 Effective communication

When a package is delayed, the seller must promptly inform the buyer of the reason for the delay to increase the buyer’s understanding of the seller. In addition, if the item is detained due to unpaid duties, the seller should explain the buyer’s responsibility for this and consider covering part of the cost to avoid the item being returned. Ensuring that sellers and buyers maintain good communication throughout the transaction process can facilitate the smooth progress of the transaction and increase the chance of subsequent purchases.

3. Summary and suggestions

Through the above steps, sellers can effectively reduce the occurrence of disputes and ensure the long-term development of the store. Through true and comprehensive product descriptions, strict quality control, reasonable logistics choices, and effective customer communication, sellers can not only reduce complaint rates, but also improve overall service quality, thereby enhancing customer satisfaction and loyalty.