Detailed explanation of Ozon logistics management, distribution methods and rFBS working mode

Ozon, as Russia’s leading online marketplace, provides a wealth of logistics management options and delivery methods to meet the different needs of merchants. This article will introduce Ozon logistics management, distribution quality inspection points and rFBS working mode in detail.

Logistics management and distribution methods

Express number provided by the own logistics company

If the seller has his or her own logistics company, Ozon recommends that the seller indicate the tracking number of the package. Even if the seller provides a tracking number, the package status still needs to be updated manually to ensure accurate tracking of the package.

Cancel a shipment in transit

If you need to cancel a shipment with a status of “In Transit”, the seller can cancel the shipment in the personal center. Cancellation requests will be sent to the logistics carrier, but successful cancellation is not guaranteed. Late delivery rates affect merchant rankings, so shipment cancellation requests need to be handled with caution.

Create and manage warehouses

Steps to create a warehouse

• Log in to your Ozon personal account.
• Go to the “Warehouses and Methods” section in your logistics settings.
• Add a warehouse and fill in relevant information, including warehouse name, address, phone number, order preparation time and return method.
• Specify the return warehouse phone number and recipient information.
• Save the warehouse information to complete the creation process.

Notes

• Ensure that the warehouse settings meet the conditions for cargo transportation.
• Set the priority of multiple warehouses.
• Regularly update warehouse information, such as changes in address or contact number.

Change, manage and archive shipping methods

Change shipping method

• Enter the “Logistics → Warehouse and Methods” section of the personal center.
• Find the shipping method you want to change and click “Edit Shipping Method”.
• Modify the name of the delivery method, order preparation completion time and delivery location.
• Save changes.

Shipping method status

• Inactive: The method has not yet been created.
• Active: The method is created and available for buyers to choose.
• Editing: The mode is active but has unsaved changes.
• Archived: The method is no longer available for buyers to select, but can be restored at any time.

rFBS working mode

How does rFBS work?

• Sellers manage their own product storage and shipping.
• Set warehouse priority.
• The seller is responsible for distribution, packaging, selection of delivery methods and return processing.
• Ozone settles sales amount on a monthly basis.

Advantages of rFBS

• Improve inventory control.
• Flexible shipping options.
• Higher delivery accuracy.

Key points for delivery quality inspection

General requirements

• Keep channel and delivery location unchanged.
• Adhere to delivery deadlines.

Distribution quality inspection stage

Phase 1: Order distribution

• The order preparation period is 5 days, otherwise Ozon will cancel the order.

Phase 2: Order Shipping

• Add tracking number, select shipping service and method.
• Follow the delivery method and time specified by the customer.

Phase 3: Order Delivery

• Track the status of integrated logistics services.
• If you use other logistics services, you need to update the order status manually.

Conclusion

By adhering to these basic rules for order fulfillment, shipping, and delivery, sellers can provide high-quality service, ensure orders arrive on time, increase customer satisfaction, maintain a good reputation, and encourage repeat purchases. At Ozon, quality and timeliness are the keys to success. Therefore, it is important to strictly adhere to these requirements to ensure that your store stands out in the e-commerce market.