Ozon Platform Inventory Management Guide: Improving Efficiency and Customer Satisfaction

For e-commerce merchants operating on the Ozon platform, effectively managing product inventory is key to keeping operations smooth and meeting customer demand. Inventory management not only affects order fulfillment efficiency, but is also directly related to customer satisfaction and overall sales performance. This article combines specific steps and best practices to help merchants correctly change product inventory on Ozon, and discusses how to check for errors and view inventory reports.

Inventory management steps

Visit products tab

Log in to the Ozon merchant backend, find and click the “Products” tab. This is where inventory management starts.

Select product card

In the product list, find the product you want to change the inventory of, click on the product card to enter the product details page. Make sure you select the correct items and avoid inventory adjustments for the wrong items.

Handling multiple warehouses

If the goods are distributed in multiple warehouses, the inventory of each warehouse needs to be managed separately. Click on the warehouse name and select the specific warehouse where you want to update inventory from the drop-down list.

Specify inventory quantity

Enter the inventory quantity you want to set in the “Available, pieces” field. This number should reflect the actual number of items available for sale in that warehouse.

Apply changes

After entering the new inventory quantity, click the “Apply” button to confirm and save the changes. This will ensure that inventory information for items is updated on the Ozon platform.

Inventory Management Best Practices

Regularly review inventory

Regularly review and update inventory information to ensure its accuracy. Inventory data should reflect actual warehousing conditions.

Response to market demand

Pay close attention to changes in market demand and adjust inventory levels in a timely manner. Especially during promotional seasons or when product demand is high, make sure you have enough inventory to fill customer orders.

Avoid out-of-stocks and excess inventory

Proper inventory management can help avoid lost sales due to out-of-stocks and additional costs caused by excess inventory.

Use inventory management tools

Consider using Ozon-provided or third-party inventory management tools to automate and streamline the inventory management process.

Coordinate with supply chain partners

If applicable, maintain good communication with suppliers and logistics partners to ensure timely updates of inventory information.

How to check for errors and view inventory reports

Enter update history

Log in to your Ozon seller account and enter the “Products and Prices” option. In the “Items & Prices” drop-down menu, select “Update History.”

Select the inventory column

On the “Update History” page, click the Inventory column.

Learn more

To see what error occurred, simply find the record in the Action column and click “Learn More.” This will open a new page with error messages related to inventory updates.

View inventory report

Inventory reports are a useful tool for understanding the number of items in your warehouse, including detailed data on available and pre-ordered items. Here are the specific steps:

• Single warehouse inventory report: In the personal center, go to the “Logistics” page, find and click “Item Quantity”, and then click “Download XLS”.
• All warehouse inventory reports: In the Personal Center, go to the “Products and Prices” page, click “Download” and select “Download Inventory in My Warehouse”.

Handling common error conditions

• “Cannot sell large items”: If you wish to sell large items, you need to indicate this clearly in the warehouse settings.
• “The weight or size of the product exceeds the upper limit and the product inventory cannot be updated”: These products need to be edited and ensure that their weight and size are within the range specified by the platform.
• “Ordinary merchandise is not allowed to be stored in large merchandise warehouses”: A new warehouse needs to be created specifically for storing ordinary merchandise.
• “The number of items exceeds 1,000,000 pieces”: The inventory value needs to be modified to ensure that it is within a reasonable range.
• “Item quantity has not changed”: Please make sure the inventory value has changed and try updating the inventory again.
• “The product is in the process of being created, please try again later”: Please wait for the product status to change before updating the inventory again.

By properly handling these error conditions, you can better manage inventory on the Ozon platform, ensure the accuracy of product information, and provide customers with a satisfying shopping experience.

In conclusion, effectively managing merchandise inventory on the Ozon platform is critical to maintaining the efficiency of store operations and customer satisfaction. By following the steps above and implementing best practices, merchants can ensure accuracy of inventory information, respond to market changes in a timely manner, and maximize sales potential.