How the Wish platform monitors and handles repeated store openings and appeals guide

With the booming development of the e-commerce industry, more and more sellers choose to open stores on the Wish platform. However, some sellers may use unfair means to repeatedly open stores, causing trouble to the platform and other sellers. Therefore, the Wish platform has taken a series of measures to identify repeated store openings to ensure a level playing field and consumer rights while also protecting the interests of honest sellers.

Methods for platform monitoring of repeated store openings

Monitor for duplicate messages and items

The Wish platform uses advanced technical means and algorithms to comprehensively monitor and analyze newly opened store information and products. The platform will identify and compare store information, product titles, descriptions, pictures and other content to discover whether there is repeated store opening behavior. At the same time, the platform will also use big data analysis to evaluate the seller’s historical data and behavior to determine whether there is a risk of repeated store openings.

Detect account and identity information

The Wish platform focuses on the verification and verification of sellers’ account numbers and identity information. The platform will use a variety of means to confirm the identity of the seller, including but not limited to mobile phone number, email, ID card and other information. By checking the account and identity information, we can identify whether the same seller has repeatedly opened stores under different identities.

Analyze sales data and behavior patterns

The Wish platform will conduct in-depth analysis of sellers’ sales data and behavior patterns. The platform will pay attention to the seller’s sales, order quantity, evaluation and other data, as well as the seller’s operation strategy, after-sales service and other behaviors. Through analysis of data and behavior, signs of repeat store openings can be identified.

Verify operating entities and supply chains

The Wish platform verifies and verifies the seller’s operating entities and supply chain. The platform will require sellers to provide relevant documents such as legal business licenses or individual industrial and commercial household registration certificates, and verify them with relevant departments. At the same time, the platform will also check the seller’s supply chain management and partnership to ensure that no duplicate stores are opened.

Response to user reports and supervision feedback

The Wish platform encourages users to actively participate in the identification of repeat stores. Users can report suspicious repeated store openings to the platform through the reporting mechanism. The platform will carefully verify user reports and take appropriate measures to deal with them. Users’ supervisory feedback plays an important role in the platform’s identification and prevention of repeated store openings.

How to make a complaint

Sellers on the wish platform generally encounter various problems, among which repeated store openings are a serious problem, which may lead to account suspension. So how can I appeal if Wish repeatedly opens a store? Details will be introduced below.

Things to note when appealing

1. Sellers need to take the initiative to explain their mistakes to the platform and express their importance to the platform with a good attitude. Then the platform will consider the seller’s development and the appeal will be successfully handled.

2. When sellers appeal, they need to propose plans to change their stores to the platform and provide feasible solutions to the problems. If the logistics is too slow, the seller needs to show his attitude and can look for other third-party express delivery. If the supplier does not have the goods in stock, he can find more suppliers and stock up appropriately to avoid insufficient supply.

Avoid taking too much or too little responsibility

Sellers need to avoid blaming the problem on themselves when making complaints. Generally, they can transfer the problem to the supplier or courier, which allows the platform to better handle the complaint. However, sellers cannot take no responsibility at all and need to grasp the degree of responsibility.

Best time to appeal

In addition, sellers need to pay attention to the best time to appeal as soon as possible. If the appeal time exceeds 48 hours, the recovery time will be extended. There are also many sellers who apply appeal templates when appealing, which generally makes the seller appear to be insincere, so it is recommended that sellers Organize the language to appeal according to the actual situation, making it easier for the appeal to be successful.

To sum up, the Wish platform identifies duplicate stores by monitoring duplicate information and products, detecting account and identity information, analyzing sales data and behavioral patterns, verifying operating entities and supply chains, and responding to user reports and supervisory feedback. Behavior. These strategies protect the interests of the platform and honest sellers and maintain a level playing field. As a seller, complying with the rules and requirements of the platform and operating with integrity are the keys to long-term success. We hope that the information provided in this article will be helpful for sellers to identify repeated store opening behaviors and promote the healthy development of the Wish platform.