A comprehensive guide to Wish platform logistics, email management and after-sales rules
On the Wish platform, merchants need to be familiar with multiple functional modules, including express delivery preferences, email preferences, and after-sales management, in order to operate their online stores more effectively. Below is an overview and how-to guide for these features.
1. Wish platform express delivery preferences
The express delivery preference allows merchants to configure priority supported logistics express service providers for online delivery. Currently available service providers include WishPost, China Post Express and Yanwen (Yanwen Logistics).
1. Online delivery
If a merchant checks to enable the corresponding logistics service, the electronic receipt type supported by the service provider will be given priority in order processing. Merchants can select the corresponding electronic receipt according to their needs to facilitate the generation and delivery of the receipt. If you want to exclude electronic manifests from logistics service providers that Wish prioritizes supporting, just uncheck and click the “Update Preferences” button. Click “Learn More Information” to visit the official websites of different logistics service providers.
2. Offline delivery
If a merchant chooses to use suitable offline logistics services and does not need to use a service provider that Wish prioritizes, they can directly opt out of this feature. The steps are: click the “Opt Out” button, and then click the “I Understand” button.
2. Wish platform email preferences
Email preferences are merchants’ configuration management of key platform operation notifications, covering order payment, product management, after-sales service, etc.
Set notification type
Merchants can cancel the notification types they do not want to receive and then click the “Update” button. If you’d like to stop receiving notifications entirely, you can select the “Don’t send me these emails again” option.
Holiday Mode
Holiday mode allows merchants to set holidays for their stores. When holiday mode is turned on, all products will not be sold. Merchants need to activate this mode 72 hours in advance. To enable vacation mode, just click the “Turn on” button, and to turn off vacation mode, follow the prompts on the home page.
3. After-sales rules and email templates for Wish platform sellers
After-sales issues are often a pain point for novice sellers. Understanding after-sales rules and effective email communication templates are crucial to improving customer satisfaction.
After-sales rules
Sellers need to pay special attention to pictures, descriptions and single product information when listing products to reduce after-sales problems caused by information errors. Front-end inspection of the platform is very important to avoid negative impacts.
Commonly used email templates
The following are some commonly used after-sales email templates to help sellers maintain good communication with customers:
- “Our sincere hope: you can see our sincerity through the reply and we have tried our best.”
- “We really hope to have reasonable communication with you and maintain the transaction relationship on the basis of equal communication and mutual benefit.”
- “We sincerely hope that we can continue to do business with you.”
In short, merchants on the Wish platform need to follow platform rules in after-sales work, maintain good information release habits, and use effective email templates to actively communicate with customers to improve transaction satisfaction for both parties.
Through the above configuration and management, merchants on the Wish platform can operate their online stores more efficiently and provide high-quality customer experience and services.