How to file an infringement complaint on Wish platform: Detailed steps and material preparation guide

On the Wish platform, if sellers face penalties due to infringement issues, they need to understand the specific appeal process and material preparation. The following will introduce in detail the steps for infringement complaints on the Wish platform, including preparation of materials, appeal methods and subsequent processing.

1. Prepare appeal materials

Before filing an infringement complaint, the seller first needs to prepare relevant supporting materials. If the seller is the brand owner or holds brand authorization, the following materials need to be collected:

• Trademark registration certificate
• Patent or copyright certification
• Authorized Sales Letter
• Vendor’s resale documentation

Sellers can check the specific materials required on Wish’s appeal page.

2. Carry out appeal operation

Once all materials are prepared, the seller can follow the steps below to appeal:

1. Notice received: Wish usually notifies the seller of the alleged infringement via email and provides a link to appeal.
2. Click the appeal link: Use the link in the email to access the violation appeal page.
3. Submit authorization certificate: Choose to upload an existing brand authorization, or if the brand is not listed, you can directly upload your own brand information. After completing the filling, click “Submit” to appeal.
4. E-mail appeal: Sellers can also directly send appeal emails to express that they have not infringed the rights and attach supporting documents such as brand authorization. The content of the email must be sincere and attached with relevant supporting documents and other attachments for review.

After the first appeal is rejected, it is recommended to wait two days before making a second appeal, and carefully check the reasons for the failed appeal to ensure that the information is complete.

3. Restore account and permissions

If the appeal is successful, Wish will lift the seller’s account restrictions due to infringement, including fund freezes, permission restrictions, etc., and the seller’s account will be restored to normal status. Sellers must handle infringement notices received as soon as possible to prevent account bans from affecting normal operations.

Conclusion

For sellers on the Wish platform, it is crucial to handle infringement complaints in a timely manner to ensure the normal operation of the store. It is recommended that sellers avoid the risk of infringement when selecting products, and make timely rectifications and propose solutions when necessary to safeguard their legitimate rights and interests and the normal operation of their accounts.