Detailed explanation of the steps to use the Doudian no-supply e-commerce software and the refund and delivery process

In today’s digital business environment, Douyin, as a highly influential social media platform, has spawned many innovative e-commerce models. Among them, Douyin’s no-source ordering software (Douyin’s no-source e-commerce software) provides merchants with a convenient and efficient way to operate.

1. Steps to use the Doudian no-supply ordering software

Register and log in

First of all, sellers need to search for “Douyin unsourced e-commerce software” on Douyin and follow the official account to obtain the entrance to the software and the latest information. After entering the software interface, just click “Try Now” to start the seller’s journey. Next, proceed to the registration step, enter the mobile phone number verification code, set a safe and reliable password, and then click the “Register” button. If you have already registered, you can log in directly without tedious operations again.

Product addition

After successfully logging in, click Add Product to enter the product addition interface. This is a very critical step in the entire process, and the seller needs to carefully fill in the relevant information of the product. The first is the name of the product, which should be concise, clear and attractive, and can accurately convey the features and advantages of the product. Next is the price setting. It is recommended to control the product price below 40 yuan, which can improve the competitiveness of the product. Then there is the digital ID, which is an important identification of the product and needs to be filled out accurately. Finally, there are pictures. Product pictures should be as beautiful and clear as possible, and can show the details and features of the product.

Order list

After the order is successfully generated, the order list will display the generated orders. Click on the order number to view the order details. On the order details interface, sellers can see detailed information such as the order number, order amount, and shipping address. At the same time, operations such as copying order information and exporting order information can also be performed to facilitate sellers to manage and analyze orders. Through the order list, sellers can keep track of the status and progress of the order at any time, and handle and follow up in a timely manner.

Order payment

On the order details interface, click the “Pay Now” button, and the system will automatically jump to the payment page. Here, sellers can choose payment methods, such as WeChat, Alipay, UnionPay Online and other common payment methods. After the seller selects the payment method, enter the payment password and click “Confirm Payment” to complete the payment. After the payment is successful, the seller can wait for the delivery and receipt of the goods.

2. Doudian return order process

Log in to the Doudian seller backend

Sellers first need to log in to the Doudian seller’s backend and enter their own store management interface.

Enter the order management interface

Find the “Order Management” option in the store management interface and click to view the order management interface.

Select the order to be returned

In the order management interface, find the order that needs to be returned and click the “Refund” button. The system will pop up a chargeback confirmation prompt box.

Fill in the reason for the return

Follow the reminder in the chargeback confirmation prompt box and fill in the reason for the chargeback. Sellers can choose the reasons for chargeback provided by the system, or fill in other questions themselves.

Confirm chargeback

After filling in the reason for the chargeback, click the “Confirm Chargeback” button. The system will pop up a confirmation prompt box again, prompting the seller to confirm whether to cancel the order.

Confirm refund

If the seller needs to refund the buyer, the seller needs to check the “Refund to Buyer” option in the refund confirmation prompt box and fill in the refund amount. If the seller does not need to return the order, please click the “OK” button directly.

Chargeback completed

After the chargeback operation is completed, the system will display a message indicating that the chargeback is successful. Sellers can check the chargeback status on the order management page to ensure that the chargeback operation is successful.

Notify customers

After completing the chargeback operation, the seller should promptly notify the customer of the chargeback situation to ensure communication between both parties.

3. Doudian’s shipping steps for multiple orders for one customer

Confirm order

Before shipping, the seller first determines whether the customer’s multiple orders can be shipped together. This can be determined by looking at the goods in the order and their shipping address. If the products are the same and the shipping address is the same, these orders can be shipped together.

Integrated products

After determining the orders that can be combined for shipping, these order products must be integrated below. Put the same products together and count them based on the order quantity. What needs to be noted here is to ensure that the product quantity is consistent with the order quantity.

Select Express

After integrating the products, you need to choose the appropriate express delivery. Based on the customer’s requirements or the merchant’s experience, the seller selects the appropriate express company for delivery. At the same time, factors such as express delivery cost and timeliness must also be considered to choose the most appropriate express delivery method.

Generate delivery note

After the seller chooses express delivery, he needs to generate a delivery note. The delivery note needs to contain the customer’s receiving information, total number of products, courier company and its waybill number and other information. You can use electronic invoices or written invoices for statistics and keep backups.

Packaged goods

After the invoice is generated, the goods should be packed step by step. Choose the appropriate packaging method based on the properties, size and material of the goods. Ensure that products are not damaged during transportation and minimize the use of packaging materials.

Express pickup distribution

After packaging the goods, you need to arrange for a courier to pick up the goods. You can contact the customer service of the courier company and tell them the time and address of picking up the goods. Make sure to have the delivery note and product ready before picking up the goods, and be ready for the courier to arrive.

Record courier information

After delivery is completed, the express delivery information should be recorded in a timely manner. Include the name of the courier company, tracking number and its estimated delivery time. This can facilitate subsequent inquiries about logistics information and immediate communication with customers.

Track logistics details

After delivery, track the logistics details in a timely manner. You can check through the express company’s official website or other logistics tracking platforms. Keep informed of express delivery status, communicate with customers immediately, and provide accurate logistics details.