How Doudian sellers manage logistics and talent data efficiently

In the field of e-commerce, Doudian, as one of the emerging platforms, provides sellers with a wealth of tools and services. This article will combine how Doudian sellers can view the data of the experts they have cooperated with and how to query and handle logistics issues to help sellers better manage their business.

View partner data

For Doudian sellers, it is very important to understand the relevant data of the experts they have cooperated with. These data can help sellers evaluate the promotion effectiveness of experts. The specific steps are as follows:

Live broadcast section

• After entering the e-commerce compass, find the live broadcast list. In this list, sellers can view the live broadcast calendar and live broadcast room details.
• Through the live broadcast calendar, sellers can understand how many experts are promoting their products every day and the number of their respective broadcasts.
• In the live broadcast room details, sellers can get more detailed information, such as delivery time, number of people online, number of goods delivered, etc.

Short video section

• In the short video details section, sellers can clearly see which experts have brought their products, how many videos they have published, and other information.

By analyzing this data, sellers can better evaluate the promotion effects of experts and adjust cooperation strategies accordingly.

Query logistics information

A key factor to ensure a smooth transaction is to query and track logistics information in a timely manner. The following are the specific query steps:

Step 1: Log in to the Doudian platform merchant backend

• Sellers need to log in to the Doudian platform and enter their username and password.

Step 2: Click “Order Management”

• After logging in, find the “Order Management” option on the overview page.

Step 3: Select the order to be queried

• On the order management page, sellers can select specific orders based on their needs.

Step 4: Click “Logistics Details”

• After selecting the order, click “Logistics Details” on the right side of it.

Step 5: Check logistics information

• On the logistics information page, sellers can see the logistics company name, logistics order number and waybill track.

Step 6: Use the third-party logistics query platform

• If you need more detailed information, sellers can use the third-party logistics query platform.

Handling logistics exceptions

When encountering logistics abnormalities (such as orders not being shipped on time, packages being lost or damaged), sellers should handle them in a timely manner to maintain a good customer relationship.

Determine abnormal logistics conditions

• The store needs to confirm the logistics abnormality of the order first.

Negotiate with logistics company

• Contact the customer service department of the logistics company to explain the reason and inquire about the procedures required for reissue.

Fill in the reissue order number

• Log in to the Doudian logistics management system, find the reissue order page, fill in the relevant information and submit.

Notify customers

• After filling in the reissue order number, the customer will be notified through various methods.

Track reissue status

• Pay close attention to the delivery status of reissued packages to ensure that customers receive them as soon as possible.

Through the above steps, sellers can not only effectively handle customer problems, but also improve customer satisfaction and online store credibility.

In the highly competitive e-commerce market, mastering these skills will help sellers better grasp market dynamics and enhance their competitiveness.