Analysis and removal methods of Doudian clearance: coping strategies and precautions

In the field of e-commerce, Doudian has become one of the platforms favored by many sellers. With the rapid development of cross-border e-commerce and intensified competition, the phenomenon of store closures has gradually attracted widespread attention. This article will analyze in detail the reasons why Doudian was withdrawn and the countermeasures, including how to lift the payment freeze and other related issues.

1. The main reasons for closing down stores

The phenomenon of store withdrawals often stems from the following key reasons:

1. DSR score less than 4 points
   The DSR score is the comprehensive score of the seller’s service in the past 90 days, mainly based on user reputation, service quality and delivery speed. If the DSR score continues to be lower than 4 points, the store will face the risk of being liquidated.

2. Frequently releases non-agreed products
   If a seller publishes products of a featured brand or category more than three times without permission from the Doudian platform, the seller will be revoked by the platform and all guarantees and illegal income will be deducted.

3. Repeatedly posted and sold illegal products
   If a seller is banned for publishing illegal products, then publishing similar products again will cause the store to stop production for rectification, and may even be removed from the store.

4. Low price induced transaction
   Low price-inducing transaction behavior, such as ultra-low promotions below market prices, may affect consumer experience and be regarded as fraudulent behavior and subject to penalties.

2. Possibility of reopening the store after the store is cleared

After Doudian is cleared, the seller still has the opportunity to open a store again if certain conditions are met. The specific provisions are as follows:

• Sellers cannot reopen the store within six months after successfully closing the store. But after six months, sellers who meet the requirements can submit relevant applications and reopen their businesses. It should be noted that submitting an application does not guarantee the success of opening a store again, and relevant materials must be re-examined.

3. Methods to release payment freeze

When encountering store cancellations or payment freezes, stores can take the following methods to cancel and protect their rights:

1. Reward and Punishment Center Unfrozen

   • If the payment is frozen due to irregularities, it will usually be automatically unfrozen within two days after meeting the conditions. If you need to withdraw money urgently, you can submit a complaint to the Reward and Punishment Center. The withdrawal restriction will be lifted after the appeal is successful.

2. Refund reserve unfrozen

   • If there is a freeze due to refund, the payment will be unfrozen starting from next Tuesday when the return rate and transaction volume in the last 14 days are 0.

3. Invoice management unfreezing

   • For freezes caused by platform invoicing, you need to apply for a red invoice in the store’s backend. Once the invoice amount is ≥ 0, the payment will be unfrozen the next day.

4. After-sales system defrosting

   • The freeze caused by paying the shipping fee when applying for a return can be unfrozen according to the completion status of the after-sales order.

Understanding these solutions will help stores quickly resume normal operations and reduce business losses caused by violations.

Conclusion

It is increasingly common for DouDian to be canceled due to competition and stricter rules. Sellers need to fully understand the reasons for cancellation and how to lift the payment freeze. Prevention and timely response will help maintain the stability and continuity of store operations.