Common problems and solutions in Doudian operation

In the context of the booming e-commerce industry, Doudian has become the preferred operating platform for many merchants. However, whether it is store transfer, score management, return processing, or illegal point deduction and deposit management, merchants are faced with various challenges. This article will explore the causes and solutions to these problems based on actual cases.

The reason why Doudian cannot be transferred and how to transfer the enterprise

There are three main reasons why Doudian cannot be transferred: whether the store is a new store, whether there are any illegal points deductions in the store, and whether there are operating abnormalities in the store. In addition, the store owner also needs to be able to transfer the enterprise’s talents. So, how to transfer the enterprise Doudian?

1. Selling through the platform: It is best for sellers to sell through the platform, so that they can feel safe, secure and worry-free. The platform will generally deduct a small amount of service fee.
2. Confirm store information: The seller needs to confirm the basic information of the store to see if it complies with the transfer regulations. After confirming the purchase of the store, the deposit is paid, the seller signs a sales agreement, and the customer signs a store agreement.
3. Sign the contract: After signing, both parties to the transaction establish a group under the platform organization for remote inspection. After the store inspected the goods, there was no problem with the distribution of the advance payment. The platform sells three-party contracts. After the two parties sign the transaction, the customer needs to deposit the full amount of the store into the platform and then allocate and transfer it.
4. Choose formal channels: It is best for sellers to find formal channels, such as formal online store transfer platforms. Larger platforms are stronger and more familiar with the business, and large platforms are guaranteed.

The reasons why Doudian’s score is lower than 4.4 and how to improve it

When Doudian’s score is lower than 4.4, it will have a negative impact on the store. The score is calculated based on the star rating given by the user, the number of complaints, the return rate and other factors. How to improve it?

1. Analyze the reasons for low ratings: Use the data analysis function of Doudian’s backend to check various indicators of store ratings and find the root cause of low ratings.
2. Improve store services and product quality: Improve pre-sales services, strengthen after-sales services, strictly control product quality, and optimize logistics and distribution.
3. Increase user engagement and interactivity: Attract users to participate through activities, and encourage users to evaluate and actively interact.
4. Actively handle user complaints and disputes: Communicate with users in a timely manner, listen to their opinions and provide reasonable solutions.
5. Continuously optimize store operations: Conduct market analysis and competitor research to find differentiated competitive advantages and reflect them in store services and products.

How to handle product returns with one-click transfer in Doudian

Customer rights protection and return policies are crucial for e-commerce platforms. How to deal with the problem of returning goods with one-click handling?

1. Understand the return policy: Stores should carefully read and understand the platform’s return policy to ensure they understand the return procedures, conditions and time limits.
2. Establish good communication channels: Actively communicate with customers, understand the reasons for returns, and handle problems as much as possible.
3. Provide clear return instructions: Provide clear return instructions on your store page or product detail page.
4. Reasonably bear the return costs: Reasonably bear the customer’s return costs based on the actual situation.
5. Establish an effective return processing mechanism: Set up dedicated return processing personnel, create a return application approval process, and establish a return acceptance system for returned products.
6. Improve product quality and service levels: Provide high-quality products, provide detailed product introductions and clear pictures, and provide a full range of customer services.

How to remedy a seller’s shaky store that was deducted 12 points

Doudian being deducted 12 points is a serious violation, but it does not mean that the store cannot continue to operate. Sellers should take a series of measures to remedy the situation.

1. Detailed analysis of the reasons for deducted points: Find out the problem and formulate a reasonable rectification plan.
2. Develop a reasonable rectification plan: Improve product descriptions and pictures to ensure that product descriptions are consistent with the actual situation; communicate with suppliers to find suitable substitutes; strengthen order audits to prevent false transactions; strengthen After-sales service to improve customer satisfaction.
3. Communicate with Doudian: Communicate with the platform through relevant channels of Doudian to explain improvement measures and work progress.
4. Use other channels to improve store influence: Promote through social media and other forms to attract more customers’ attention and purchases; cooperate with other sellers, cross-store sales or joint promotion activities; participate in Douyin Large-scale marketing activities held by stores to increase store exposure.

The reasons and remedies for the deposit being deducted due to the one-click transfer function of Doudian

Using the one-click transfer function also involves the risk of deposit deductions. Sellers must clarify the relevant provisions of Doudian’s deposit.

1. Content violations: If the imported content has copyright issues, violates laws and regulations, or other violations, the platform can detect and take effective punitive measures.
2. Excessive porting: If the content of other platforms is excessively ported, it may be regarded as illegal activities such as order brushing and false transactions.
3. Failure to meet contract requirements: If the seller fails to comply with the contract provisions, the deposit may also be deducted.
4. Understand functional limitations: Before using the one-click transfer function, sellers should carefully read the relevant rules and guidelines of the platform.
5. Comply with copyright regulations: Ensure that the imported content has legal copyright to prevent infringement of the rights of others.
6. Appropriate application: Strictly control the quantity and frequency of imported content to prevent over-reliance on one-click transfer.
7. Regular maintenance: The store should regularly check whether the imported content is compliant.
8. Timely communication: If you are suspected of violating the rules or are warned by the platform, you should provide timely feedback to the platform to understand the specific situation and take effective measures to implement rectification.

Steps to submit a deposit for Doudian

In the process of operating Doudian, sometimes the seller may need to close Doudian, but before closing, the seller needs to withdraw the deposit raised by Doudian.

1. Log in to the Doudian management backend: First, sellers need to log in to the Doudian management backend, which is the Doudian operating platform.
2. Enter the deposit management interface: In the toolbar on the home page, find and click on options such as “Store Management” or “Marketing Center” to enter the Doudian store management page.
3. Submit an application for deposit submission: On the deposit management page, find and click the “Add a deposit” or “Return the deposit” buttons to enter the application page for applying for a deposit.
4. Pending review and processing: After submitting the deposit application, the seller needs to wait patiently for review and processing by the Doudian management system.
5. Confirm refund arrival: When the seller’s deposit application is approved and processed, the seller will receive a notification or email informing the seller that the refund has been successful.

Through the above steps, sellers can better handle issues such as Doudian transfer, score management, return processing, violation points deductions and deposit management, thereby improving the quality of store operations.