If criminals “hijack” the seller’s account, the following serious consequences may occur:
① The account is frozen, some sellers cannot log in and can’t do anything;
② The account is frozen by the platform and the product is removed from the shelf;
③ Criminals tamper with the account information and steal the funds;
④ Criminals delete relevant emails from Amazon;
⑤ Criminals change credit card accounts.
Criminals set up false promotional information with high discounts to withdraw cash, which seriously affects the reputation of the store. If the account is really stolen, what should the seller do? Please remember, you must find Amazon as soon as possible! How to find Amazon? Of course, send an email and call, and the relevant team of Amazon will handle it.
1. Open a case to contact Amazon
If you can log in to the seller’s backend, open a case directly in the backend to contact Amazon. You can choose to contact by email/phone/online chat. Amazon provides sellers with Chinese customer service support and American customer service support. If the seller’s account is stolen, you need to contact the American customer service team, and you can contact during the working hours of the American customer service.
2. Email Amazon
If you cannot log in to the seller backend, you can use the following methods to contact Amazon.
①Click Help-Contact us on the seller backend login page to contact Amazon.
②Use the registered email to contact Amazon. If the seller receives an email that is maliciously attacked or blackmailed, the title can be named “Feedback Abuse Report+ Seller Store Name” and sent to investigate@amazon.com, or sent to Amazon’s official email (seller-evaluation@amazon.com) and Amazon’s performance team email (seller-performance @ amazon.com).
If there is a problem of stolen funds, the seller can also find the performance team to feedback and ask them to help transfer to the relevant team for follow-up processing. However, sellers should not just wait for the performance team’s email reply, but can do two things at the same time and call the US customer service to handle it. Amazon’s US customer service phone number is: 001866-216-1072.
When communicating with the relevant Amazon team, the seller should describe his or her problem clearly and submit relevant evidence of the account being stolen, and strive to recover both the account and the funds.
3. Contact Amazon through the buyer’s account
Each Amazon seller account has a corresponding buyer account, and the seller can “save the country in a roundabout way.” There was a seller who was unable to log in because his account was stolen, so he directly logged into his or her buyer account and contacted Amazon’s US customer service as a buyer, insisting that “the buyer’s account cannot buy things” and not mentioning that the seller’s account was stolen. He asked Amazon’s customer service to follow up, and soon the seller’s account was unblocked. In fact, there is a reason why this seller was able to unblock his or her account. After all, in Amazon’s eyes, buyers are more important than sellers. If a seller’s account is stolen one day, you can also try this method.