For cross-border sellers, Amazon account deactivation is an unavoidable problem. Once an account is deactivated, it will lead to sales interruption and reputation decline. Appeals have become a key way to solve this problem, but many sellers’ common problems in the appeal process have led to the failure of appeals. Let’s take a look at where these problems exist.
1. Repeated submission of appeal documents
After the appeal, Amazon generally responds within two working days. However, some sellers may submit appeals repeatedly because they have been waiting for too long, or mistakenly believe that they have not been sent successfully, which will be regarded as spam.
2. Incomplete, illegible, tampered, and expired documents
The submitted documents must be color scans or photocopies, complete and without omissions, and cannot be marked or modified. Supporting documents should be utility bills within the past 90 days. Do not annotate or add watermarks to the documents.
3. Submit expired or invalid documents
The documents should include the latest bills for gas, electricity, tap water or Internet services. Other types of bills, invoices or screenshots are not suitable. At the same time, the submitted file format should be converted into PDF, PNG or GIF.
4. The file quality does not meet the requirements
Any modification of the file is not allowed, and no annotations or comments are allowed on the photos. The submitted files must not be covered or damaged, and cannot be screenshots.
After the Amazon account is deactivated, make sure that the appeal materials meet the requirements to avoid the above problems. These are common problems that affect the results of the appeal. Following the specifications and standards will help increase the success rate of the appeal.