In the entire module process of e-commerce, the order process can be said to be the core of the core, because all the modules designed by e-commerce are directly or indirectly for the smooth implementation of the order process.
For those who are not particularly familiar with e-commerce order processing, they may think that order processing involves product browsing, adding to cart, payment, etc., but in fact, the entire process of order processing is huge and complex, and what you see is just the tip of the iceberg.
Let’s take a brief look at the following related knowledge about order processing, hoping to give you a better understanding of e-commerce order processing.
Any e-commerce platform involves nothing more than three flows, namely information flow, capital flow and logistics, and the entire process of order processing is also developed around these three parts.
1. Information flow
The information flow involved in the order includes user information, basic order information, product information, discount information, payment information and logistics information.
(1) User information: When processing an order, it is necessary to know the consumer’s user account, user platform level, and user delivery information. These are not only the proof of delivery, but also the proof of the user’s enjoyment of discounts, etc.
(2) Basic order information: This part is the core part of the order flow, including order type, parent/child order, order number, order status, order flow time, etc.
(3) Product information: The product SKU information, product image, name, packaging attribute specifications, product price, merchant information, etc. are all included in the product information.
(4) Discount information: Many users will enjoy preferential prices due to their high platform level, or the ordered products will enjoy preferential promotions, such as full discount, full gift, etc. Discount information and coupons, etc. will be displayed on the order.
(5) Payment information: This includes the payment order number, payment amount, and user payment method, etc.
(6) Logistics information: Including delivery method, logistics company, order number, logistics status, etc., users can always understand the transportation status of the product.
2. Capital flow
The entire capital flow of order processing involves not only the product price and shipping fee that users need to pay for their orders, but also the logistics fee that the store owner needs to pay to the logistics company, and the capital settlement between the platform and the store, etc. If the user returns the product, you will need to solve the refund and so on, which all need to be applied for and solved one by one.
3. Logistics
Logistics is the process that starts when the product order is successfully placed, including the seller contacting the logistics company to pick up the goods, the seller’s warehouse making orders for the products, picking, packaging, and handing over logistics, etc.; then the logistics is delivered, and the platform updates the logistics information, etc., until the user confirms receipt and the logistics company feedbacks the receipt information, all the processes involved in logistics.