Although the cross-border e-commerce market is a popular one, many unexpected situations will always occur during the operation process. In particular, some sellers accidentally delay delivery, which may trigger a series of delivery penalties. This article will focus on: What are the penalties for delayed shipments on the Amazon platform? What mechanisms will be triggered if shipment takes more than one day?
1. Shipping on the Amazon platform is delayed for more than 24 hours.
According to Amazon’s regulations, all order emails should be responded to within one day, even on holidays or Saturdays and Sundays, otherwise a certain platform score will be deducted. If shipments are often delayed for more than 24 hours, it is a pathological operating behavior that will seriously affect the score of your Amazon account.
If the seller is really too busy, he can first mark the email as no reply, and then go to the order page to communicate with the buyer. In this way, even if there is no grayscale for a long time, he can still bind the email address. way for buyers and sellers to communicate without barriers.
2. What are the penalties for delayed delivery on the Amazon platform?
(1) If it is a product that has passed Amazon’s delivery date, all products will be canceled after 30 days. If it is a product that has not been shipped for more than 7 days, the penalty will be more serious.
(2) As foreign logistics systems have not yet been fully constructed, the delivery commitment of goods cannot be 100% fulfilled. Therefore, cross-border e-commerce sellers can easily encounter the risk of overtime delivery, so it is best to contact the buyer quickly and advise the other party to cancel the order. However, because some order information is hidden, it is difficult to process it in a timely manner. The situation is very tricky.
(3) When cross-border e-commerce sellers use the cancellation rate, they can cancel and set self-shipping within the scope of the indicator.
In short, the above is the entire introduction to “What are the penalties for delayed shipments on the Amazon platform”. Since the Amazon platform now imposes severe penalties on sellers, sellers must deliver goods on time, and the platform will also detect the authenticity of sellers’ orders, so don’t try to take advantage of loopholes to avoid delivering goods on time.