If the refund rate of a seller on the Wish platform is too high, it may affect the subsequent operation of the store and may also be punished by the platform. Sellers can generally appeal. So how to appeal if the Wish refund rate is high? This will be introduced in detail below.
Sellers need to carefully check the details of each refund order to confirm whether their delivery, logistics and after-sales processes meet the relevant requirements of the wish platform. Then the seller needs to open the main order page, find the transaction history, select Appeal to enter the appeal page, and fill in the reason for the appeal in the appeal column. After entering the next step, the seller needs to complete the information according to the requirements of the platform, mainly including logistics information, delivery information, order screenshot information, signature information, etc.
After the seller submits the information, the platform will generally review it within 1-2 days. If the refund is malicious, as long as the seller has sufficient evidence and the product quality is up to standard, the appeal will generally be successful.
Wish has a very high refund rate and the specific appeal methods are as follows:
1. Sellers generally need to give an opening greeting when making an appeal. You can say hello to the platform administrator and explain that you have received a platform reminder that the account refund rate is too high.
2. Then the seller needs to explain the reason for his violation. Under normal circumstances, sellers need to be reasonable when explaining. They can try to look for uncontrollable external reasons, such as heavy rain, heavy snow, fire, etc., or they can also look for internal reasons such as warehouse relocation and team adjustment.
3. Next, the seller needs to highlight specific improvement measures. Generally, it is necessary to list one, two, and three measures in detail to make the reviewers feel that the measures are feasible. Try to avoid all kinds of empty words, clichés, etc., otherwise the platform personnel may feel that the work is perfunctory.
4. Finally, the seller needs to seek forgiveness. Sellers can list the store’s outstanding performance to seek the platform’s understanding of violations, such as high praise rates, fast delivery, etc.
The above content has introduced in detail the appeal method for wish’s high refund rate. In the process of operating the store, sellers need to do a good job in product optimization and logistics optimization of the store to reduce refunds. Avoid being fined by the platform due to excessive refund rates, but if there is a malicious refund, you need to appeal in time.