wish is one of the most popular e-commerce platforms in the world. Sellers who open a store on the platform need to abide by various rules of the platform. If the seller’s delivery time is too long, he may be punished by the platform. At this time, the seller can appeal. So how can I complain about the long delivery time of Wish? This will be introduced in detail below.
According to the relevant regulations of the wish platform, sellers generally need to upload valid logistics information within 7 days after the buyer places an order, and they also need to ensure that the logistics information is continuously updated during the order delivery period. If the seller fails to upload or update the logistics information in time, or the logistics information uploaded by the seller is invalid, the wish platform may cancel the order and deduct the seller’s account balance.
The specific ways to appeal for long delivery times on Wish are as follows:
1. Sellers first need to log in to the Wish backend, find the order that needs to be appealed, and then click “Track Details” to enter the logistics Complaint page;
2. After that, the seller needs to confirm the selected logistics method on the complaint page, enter the official website of the corresponding logistics, and enter the express delivery number to query the logistics information;
3. If the official website of the logistics provider can display the correct logistics information, the seller needs to save a screenshot of the logistics information and upload it to the Wish backend. Generally, the screenshot needs to include the courier order number, delivery time, delivery time, location, etc.;
4. Before uploading the screenshot materials, the seller needs to translate the delivery address into Chinese and fill it in the corresponding position. At the same time, if the delivery address does not match the delivery location, the entire page needs to be translated into the language of the delivery place and filled in the corresponding position;
5. After the seller fills in all the information, click “Submit” directly to complete the logistics appeal. Under normal circumstances, the platform’s review results will be notified to the seller within 1 day. If the review is passed, the backend will update the logistics information and change the tracking confirmation status to “yes”.
The above content has introduced in detail how to complain about long delivery times on Wish. When operating a store, sellers need to pay attention to the accuracy of logistics information to avoid complaints that affect subsequent operations. In addition, sellers need to choose a suitable logistics provider to avoid logistics problems caused by logistics providers.