1. Products prohibited for sale
Products prohibited from being sold by cross-border sellers on the Shopee platform include the following aspects.
(1) Products that are not allowed to be sold online in various countries and regions.
(2) Each country and region only allows products sold by sellers with local business licenses.
(3) Products prohibited from sale by customs in various countries and regions. The processing method is that the product will be directly deleted and corresponding penalty points will be generated.
2. Publish advertisements or sell non-physical products
(1) Rule content
Sellers publish QQ number QR codes or any external products in product pictures. Website links that direct buyers to information on trading platforms other than the Shopee platform will be considered to violate the rules of advertising or selling non-physical products.
(2) Processing methods
Products that violate the rules of advertising or selling non-physical products will be directly deleted and points will be deducted.
3. Change products (change different products under the same product ID)
(1) Rule content
Shopee does not allow the replacement of different products under the same product ID. , Shopee will regularly clean up the corresponding illegal products. If the seller changes the information of existing product A (such as name, description, pictures, etc.) to the information of another completely different product B, this behavior will impute the original ratings and reviews of product A to product B. This will in turn bring buyers misunderstandings and judgments about Product B. Different products refer to:
①Different categories of products, such as backpacks and water bottles, shirts and pants;
②Different models of products in the same category, such as backpacks of different brands If the backpacks are of the same category and model but have different colors, they will not be judged as “different products”.
(2) Processing method
If the seller replaces other product information in the same product ID, the product will be deleted directly and points will be deducted.
(3) Example
Wrong approach: Replace the product interface of the toy with the product information of high heels.
Correct approach: Create a new product page for product B and fill in the relevant information of product B.
4. False discounts
(1) Rule content
①Standard 1
If the seller raises the discount within a period of time before the promotion Promotional product prices will be warned, and in serious cases the price-increased products will be deleted.
For example, suppose product A is sold for 100.00 yuan. Some time before the event, the seller raises the product price to 12,000 yuan and then sells it at a discount. The seller will be warned. In serious cases, the price will be increased. Priced products will be deleted.
②Standard 2
If the product discount price set by the seller is higher than the original price of the product, the product will be deleted.
For example, suppose product A is sold for 100.00 yuan. Some time before the event starts, the seller increases the product price to 110.00 yuan. If the price is 101.00 yuan at the beginning of the event, the product will be deleted because the discounted price is greater than the original price (101.00>100.00)
(2) Processing method: Products that violate false discounts will be deleted and penalty points.
5. Product pictures contain content that leads to external platforms
(1) Rule content
The product pictures published by sellers contain content watermarks that lead to external platforms.
(2) Processing method
The product will be deleted and corresponding penalty points will be generated.
(3) Infringement of intellectual property rights or counterfeit products
1. Rule content
Shopee platform does not allow the sale of IP infringement of local intellectual property rights or counterfeit products product.
2. Processing method
(1) If the seller is complained of infringement for the first time, Shopee will remove the corresponding infringing products from the shelves.
(2) If the seller is complained of infringement again, Shopee will freeze the account of the seller complained of.
(3) For sellers with serious violations or too many cumulative infringements, Shopee may directly close the account of the seller being complained about.