1. Introduction to the sub-account system
(1) Overview
The Shopee sub-account system is to facilitate sellers to manage multiple stores in different countries (regions) in a unified manner , a system that configures the usage rights of each store.
(2) Examples
The following will take Mr. Chen, a Shopee seller, as an example to introduce the sub-account system to everyone.
1. Company situation
Mr. Chen has two companies in Shopee: Good Sellers and Fast Sellers. Each company has opened a Shopee store. Now there are 4 new employees under Mr. Chen: Finance Xiao Wang, Operation Xiao Li, English customer service Feifei and Thai customer service Jiajia. Among them, Finance needs to enter all stores to check revenue, products, and orders, and Operations needs to manage the products and marketing activities of all stores. , customer service staff need to check the orders and products of all stores, Thai customer service connects with customers of all Thai stores, and English customer service connects with customers of all English stores.
2. Company structure
Through the sub-master account system, Mr. Chen can set different permissions for different employees, assign corresponding stores to employees, and use one master account to manage all The authority of stores and different employees greatly improves the company’s operational efficiency.
The sub-parent account system mainly has the following roles.
(1) Master account
A seller account with the highest authority. The account owner is usually a legal person. The master account can manage all stores of the seller. The main account login name is set by the seller during activation. Pay attention to distinguishing the store login name and the main account login name. You cannot log in to the sub-account platform with the store login name. For example, Mr. Chen in the case is the manager of the main account.
(2) Sub-accounts
Sub-accounts are also called “members” and are created by the main account. The account owner is usually a company employee (such as operations staff, customer service, etc.), and the account permissions Set by the master account. The sub-account login name is set by the sub-account itself. For example, Xiao Wang, Xiao Li, Feifei and Jiajia in the case are all managers of sub-accounts.
(3) Roles
Roles are the relevant responsibilities that you want a member or a group of members to assume, corresponding to a set of preset permissions on the sub-account platform. For example, the merchant role “Finance” generally has the permission to view products, orders, and income in the seller’s backend.
(4) Merchant
Merchants are all companies under the name of the main account. After the main account is activated, other companies can be added to the platform. For example, the best-selling and fast-selling companies in the case.
(5) Stores
Stores are all stores under the main account name. They can belong to different companies and sites. The master account can assign stores to different sub-accounts. For example, sell well.SG, sell fast.MY.
2. Overview of the functions of the sub-account system
Sellers can use the sub-account system to establish sub-accounts, log in to the account, set Shopee online chat settings in the seller center, and view system operation records and other operations such as account settings.
At the same time, the sub-parent account system also supports the following functions.
(1) Establish a main account and its sub-accounts. Sellers can log in to “Seller Center” and “Webchat” through the main account/sub-account, and can manage multiple countries (regions) at the same time. Multiple store backends and chat replies
(2) The sub-master account system can manage the permissions of Webchat and SellerCentre, and can assign access rights to each sub-account Seller Center seller backend and Webchat.
Sellers can enter the sub-account platform to log in to the configured sub-accounts to manage the seller’s backend. The sub-account platform login link is: https://subaccount.shopee.com
At the same time, each sub-account can also log in to the Webchat of each market for customer service management. The Webchat login link for each market is as follows.
SG:https://sellershopee.sg/webchat/conversations
ID:https://seller.shopee.co.id/webchat/conversations
MY:https://seller.shopee.com.my/webchat/conversations
PH:https://seller.shopee.ph/webchat/conversations
VN:https ://banhang.shopee.vn/webchat/conversations
TH:https://seller.shopee.co.th/webchat/conversations