We all know that the time it takes for the product to reach the buyer will affect the buyer’s experience. Therefore, the Shopee platform has certain assessment standards for the uncompleted order rate and late delivery rate. If the seller does not meet the corresponding standards, the corresponding points will be deducted. Shipping indicators for sellers in Taiwan, Philippines, Vietnam, Indonesia, Malaysia, Singapore, and Thailand.
Late Ship Rate (LSR) for orders that have not arrived at the warehouse for scanning for orders that have not arrived at the warehouse for scanning within 2 natural days (Day to Ship, DTS) and are shipped late in the first 7 days. Order volume/Total order volume shipped in the previous 7 days.
Uncompleted orders = orders proactively canceled by the seller + return/refund orders successfully initiated by the buyer + orders automatically canceled due to the seller’s responsibility + orders canceled by the buyer due to “seller responsibility”.
Uncompleted order rate = uncompleted orders/(uncompleted orders + net orders).
The delivery assessment standards of the Shopee platform will change with the development of the platform. We must pay attention to the information on the seller bulletin board in Shopee University in a timely manner.