The seller’s timeliness requirements for processing orders. The proportion of delayed orders is an important indicator of store performance, and sellers must pay attention to it in their operations.
Lazada Reverse Logistics Policy
1. Buyer Return Policy
After receiving the package, the buyer can return the goods for free by selecting the actual reason for return (non-LazMall products) Returns can be made within 7 days, LazMall products can be returned within 15 days). Items returned by buyers will be returned directly to the seller and will not be resold. The following is the process for buyer returns.
(1) The warehouse will conduct quality inspection on the products returned by the buyer, and products that fail the quality inspection will be returned to the buyer. Products that pass quality inspection will be returned to the seller.
(2) Products with a value of more than 10 US dollars on all sites (except Vietnam) will be returned to the seller, and products with a value of less than 10 US dollars will be disposed of by the warehouse. Products using Thailand’s land transportation service will not be returned. Return to seller.
(3) Products returned to the seller will be shipped to the Lazada Hong Kong warehouse first. Products in the following three situations need to be picked up by the seller from the Hong Kong warehouse. Other products will be returned to the seller’s warehouse free of charge.
①The value of the product is >100 US dollars.
②The total length, width and height of the product is >150cm.
③The weight of the product is >3kg.
2. Secondary sales policy for products with failed delivery
After the package reaches the destination country, a package can be delivered up to 3 times. Products that fail to be delivered will be returned to the local Laznda warehouse, and Lazada will conduct quality inspections. Quality inspection includes the following processes.
(1) Compare the order and product description page details.
(2) Are there any product quality problems?
(3) Whether it conforms to the description of the goods (description/picture/product specifications/color).
(4) Whether it is the wrong product.
(5) Whether parts or part of the goods are lost.
(6) Whether the standard packaging box of the product is intact.
(7) Whether it belongs to the prohibited and restricted category (products in the prohibited and restricted category will be directly deemed to have failed the quality inspection).
Products that fail quality inspection will be scrapped, while products that pass quality inspection can enter the secondary sales process. Among them, products that fail to be delivered in Singapore will not enter the secondary sales process, and all products that fail to be delivered will be returned to the seller.
(1) Secondary sales refers to: within 28 days, if the product that fails to be delivered is sold again, Lazada will deliver the product to the buyer. The secondary sales period for products that fail to be delivered on the Vietnam site is 60 days.
(2) International freight and last-mile freight are not charged for products sold twice.
(3) If the product for secondary sale fails to be delivered again, it will not enter the secondary sale link again.
(4) If the secondary sale fails, the product will enter the process of being returned to the seller. For specific processing standards, please refer to the processing standards for returning to the seller mentioned above.
(5) Products that fail to be delivered in Vietnam will not be returned to the seller if the secondary sale fails and will be destroyed by the Lazada warehouse.
(6) The seller will receive an email with an Excel document every week. The information contained in the document is: the goods that have been arranged to be returned to Hong Kong from 6 sites due to delivery failure and buyer returns last week , as well as goods that are disposed of locally.