On the Wish platform, if your product return rate is high, your account may be blocked. If the reason is that the logistics time is long and has little to do with the product quality, it can usually be unblocked through appeal. If there is a problem with the product quality or someone complains about infringement, and the situation is true, the seller needs to remove all products from the shelves. If the seller thinks this is defamation by the buyer, then the seller can provide sufficient evidence to appeal to the platform.
If the account is blocked on Wish, the following situations will occur: account access is restricted, the store’s products are no longer allowed to be put on the shelves for sale, and the store’s payments are retained for three months. If the Wish policy is seriously violated, the store’s sales will be permanently withheld.
The reasons for the account being blocked may be as follows.
1. Asking for customer personal information
If the merchant asks customers for their personal information (including email addresses), the merchant account will be at risk of being suspended.
2. Asking customers to remit money
If the merchant requires users to make direct payments, their account will be at risk of being suspended.
3. Providing inappropriate user services
If a merchant provides inappropriate services, their account will be at risk of suspension.
4. Deceiving customers
If a merchant deceives customers, their account will be at risk of suspension.
5. Requiring customers to visit stores other than Wish
If a merchant requires customers to visit stores other than Wish, the merchant account will be at risk of suspension or face a fine of $10,000 per occurrence. Please review the Deceptive Fulfillment Order Policy for more information.
6. Selling counterfeit or infringing products
If a merchant’s store is selling counterfeit or infringing products, the merchant account will be at risk of suspension.
7. Violating Wish Merchant Policies
If a merchant exploits Wish policies for their own profit, the merchant account will be at risk of suspension.
8. Linking accounts
If a merchant’s store is linked to another suspended account, the merchant account will be at risk of suspension.
9. High refund rate
If the merchant refund rate is too high, the account is at risk of being suspended.
10. High automatic refund rate
If the merchant automatic refund rate is too high, the account is at risk of being suspended.
11. High chargeback rate
If the merchant’s store has an unacceptably high chargeback rate, the merchant account will be at risk of being suspended.
12. Duplicate account registration
If the merchant registers multiple accounts on Wish, the merchant account will be at risk of being suspended.
13. Use of unverifiable tracking numbers
If the merchant’s store has a large number of tracking numbers without valid tracking information, the merchant account will be at risk of being suspended.
14. The store sends empty packages to customers
If the merchant sends empty packages to customers, its account will be at risk of being suspended.
15. Using Fake Tracking Numbers
If a merchant uses fake tracking numbers, the account will face the risk of being fined or suspended.
16. Sending Packages to Wrong Addresses
If a merchant’s store has too many orders shipped to the wrong addresses, its account will be at risk of being suspended.
17. High Delayed Shipment Rate
If a merchant has a high rate of delayed shipment orders, the merchant is at risk of having its account suspended.
18. Excessive Prohibited Items or Fake Logistics Orders
If a merchant has a very high ratio of prohibited items and/or fake logistics orders to the total number of orders received, the account may face penalties such as suspension, withholding of payments, and reduction of product display. Prohibited items include but are not limited to misleading products.