Starting from the day the buyer confirms receipt of the goods, the orders of Preferred Sellers and Mall Sellers will have a 7-day and 15-day appreciation period respectively. After the appreciation period ends, the corresponding orders will enter the state of payment, and the Shopee platform will pay the seller within the corresponding payment cycle.
The buyer has not confirmed receipt of the goods, and the system automatically confirms receipt of the goods
If the buyer has not confirmed receipt of the goods after receiving the goods, it will take 7 or 15 days (the time when the system automatically confirms receipt of the order of the Preferred Seller or Mall Seller) for the system to automatically confirm receipt of the goods. The orders of Preferred Sellers and Mall Sellers will enter a 7-day and 15-day appreciation period respectively. After the appreciation period ends, the corresponding orders will enter the state of payment, and the Shopee platform will pay the seller within the corresponding payment cycle.
[Example]
Buyer A purchased a product from a seller on January 1, 2019, and received the product on January 10, 2019
①If the buyer confirms receipt on January 12, 2019, the appreciation period will end 15 days after January 12, that is, on January 26, and the order will enter the state where payment can be made. Shopee platform will pay the seller within the corresponding payment cycle.
②If the buyer has not confirmed receipt, the system will automatically confirm receipt 15 days later, that is, on January 24, 2019, and the order will then enter the 15-day appreciation period for the seller’s order. The appreciation period will end on February 7, 2019, and the order will enter the state where payment can be made. Shopee platform will pay the seller within the corresponding payment cycle.
【Note】
Ordinary sellers’ orders are not subject to the 7-day and 15-day appreciation period. Once the buyer confirms receipt or receives the goods one day, and the system automatically confirms receipt, the order will enter the payment status, and the Shopee platform will pay the seller within the corresponding payment cycle.