1. Logistics service
For sellers in mainland China, Shopee Brazil mainly uses SLS for cross-border logistics.
2. Logistics timeliness and freight reference
Freight reference and timeliness for Brazilian cross-border logistics sellers.
[Note]
① The above fees only include transportation and customs clearance service fees. The specific tariffs levied are subject to the latest customs policy.
② For sellers who have opened the SIP (One Store) service, the rules for paying freight are subject to the SIP (One Store) rules.
3. Special restrictions and regulations on logistics channels
In addition to the restrictions and prohibitions clearly stipulated by Brazilian and Chinese laws and regulations, the SLS channel has the following restrictions and precautions.
① Package weight limit: package weight ≤ 2kg
② Package size requirements: the sum of length, width and height < 90cm, the longest side length < 60cm.
③Some products cannot be transported through the SLS channel at present. For the specific product list, please refer to the “Logistics Guide for Cross-border Sellers on Shopee Platform”.
④If serious prohibited items are found, they will be detained, destroyed or reported to the relevant departments for processing in accordance with the “Regulations on the Management of Prohibited Items”. The taxes, fines and related expenses incurred by the seller for violating the embargo list will be borne by the seller.
4. About delivery
The seller uses OP to ship the goods. Please check the specific delivery address and contact information on the Shopee website.
5. About SLS’s last-mile delivery in Brazil
If SLS fails, the buyer needs to contact the Brazilian Post to pick it up. If the package needs to pay taxes, the Brazilian Post will notify the buyer by SMS, and the buyer will need to log in to the Brazilian Post official website to pay the taxes.
6. About SLS logistics fee settlement
Sellers who have opened an account on the platform will directly settle with the platform. Currently, the Shopee platform will charge sellers for all orders (including normal delivery, rejection, and orders for which buyers apply for refunds and returns) according to the actual shipping costs. After the transaction is completed, the transaction amount paid by the buyer will be paid to the seller by Shopee after deducting the shipping costs and all related fees.
【Note】
For sellers who have activated the SIP (One Store Service) service, the shipping settlement rules shall be subject to the SIP (One Store Service) rules.
7.1.1.9 DTS
1. What is DTS
DTS stands for Days To Ship, which is called the shipping time or preparation time in Chinese, that is, the shipping time of the goods.
After the buyer places an order, the number of days (only working days are counted) for the order status to change from “Not Shipped/To Ship” to “Shipping”.
Sellers on all sites can set the shipping time to 3 working days or 5~10 working days.
【Note】
Items with a delivery time of 5 to 10 working days will be defined as pre-sale items.
2. What are pre-sale items?
Items with a delivery time of 5 to 10 working days will be defined as pre-sale items, and the words “Pre-Order” will be displayed on the front desk of the item.
Since buyers tend to choose items with a short delivery time, pre-sale items will have a certain impact on the conversion rate of the store. At the same time, if the number of pre-sale items in the store is too high, it will affect the seller’s selection of preferred sellers, the qualification of mall sellers, and the number of new products will be limited.
3. The impact of DTS on sellers
DTS will affect the calculation of sellers’ late shipment orders and automatic cancellation of orders. Calculation of late shipment orders.
Non-Brazilian sites: Orders that are not successfully scanned by the first kilometer or not scanned at the warehouse by DTS (working day) will be recorded as late shipment orders.
Brazil Station: Orders that are not successfully scanned by the first kilometer or not scanned at the warehouse within DTS (working day) + 1 natural day will be recorded as late shipment orders.
Being recorded as late shipment orders will affect the seller’s late shipment rate, thereby affecting the store’s penalty points.
Automatic cancellation of order calculation.
Non-Brazilian site: Orders that are not clicked to ship within DTS (working day) will be recorded as automatically canceled orders; Orders that are not scanned at the warehouse within DTS (working day) + 3 natural days will be recorded as automatically canceled orders.
Order;
Brazil Station: Orders that are not clicked to ship within DTS (working day) + 1 natural day will be recorded as automatically canceled
Orders scanned within DTS (working day) + 3 natural days will be recorded as automatically canceled orders.
[Note]
Logistics time exemption is only for the working days set by DTS, and there is no logistics time exemption for +1 or 3 (natural days). The cancellation of an order will affect the seller’s order incomplete rate, thereby affecting the store’s penalty points.
For example: Assuming that the estimated stocking time for a product is 3 days, if the buyer places an order on December 22, 2021, before which day will it be counted as a late shipment if the first kilometer scan is not completed? Answer: February 25.
Analysis: If the buyer does not complete the first kilometer scan within the TSTS period of February 22, 23, and 25, it will be counted as a late shipment. Therefore, if the buyer places an order on February 22, 2021 and has not completed the first kilometer scan by February 25, it will be counted as a late shipment.
4. How to set DTS
Sellers can set a unified delivery time for all products in the store, or set the delivery time at the product level individually or in batches. You can also set it on the mobile app.
(1) Set the delivery time uniformly.
Step 1: Go to “Seller Center > Store Settings”.
Step 2: Click the “Logistics Center” button and click the “labeledit” button after “Shipping Days” at the bottom of the page.
Step 3: Enter the delivery days, and you can update the delivery days of all products in the store at once, as shown in Figure 7-6.
[Note]
This function is not applicable to Vietnam.
(2) Set the delivery time for a single product.
Set the delivery time for a single product.
Step 1: Go to “Seller Center>My Products” and enter the product details page.
Step 2: In “Others” on the right side of the page, you can modify the delivery days for each product. Select “No”, then the delivery days (DaysToShip) will be set to 3 working days. Select “Yes”, then the seller can set the delivery days to 5~10 working days, and the products will be listed as pre-sale products.
(3) Set the delivery time in batches.
Set the delivery time in batches.
Step 1: Go to “Seller Center>My Products” and click “Product Attribute Tools”.
Step 2: You can set whether to pre-order each product.
If you choose not to pre-order, the delivery days (DaysToShip) will be set to 3 working days.
If you choose “Yes”, the seller can set the delivery days to 5~10 working days, and the product will be listed as a pre-sale product.
(4) How to set/modify the product’s lead time on the mobile app. Step 1: On the Add Product page, turn on the Longer Lead Time option. Step 2: Fill in your delivery days.
5. FAQ
① How do sellers set the delivery time of products?
Answer: If the seller has sufficient inventory for products with good sales in the store, the delivery time of these products can be set to 3 working days. For products that require a longer lead time, the seller can set the delivery time of these products to 5~10 working days, but it is necessary to pay attention to the control of the proportion of pre-sale products in the store. ② What are the effects of too many pre-sale products?
Answer: Since buyers tend to choose products with short delivery time, pre-sale products will have a certain impact on the store’s conversion rate. If the number of pre-sale products in a store is too high, it will affect the store’s selection of preferred sellers, the qualifications of mall sellers, and the number of products on the shelves.