As a seller, maintaining excellent transaction quality is essential to success on the Ozon platform. To ensure that your selling privileges are not restricted, you need to pay close attention to service quality indicators and take a series of measures to avoid exceeding the specified allowed values. This article will introduce how to avoid sales restrictions on the Ozon platform through reasonable operations.
1. Analyze indicator details.
When you receive a notification related to service quality indicators, be sure to review the attached indicator details document. This document will help you gain insight into what needs to be improved so that you can better deal with sales restrictions.
2. Avoid order cancellations.
Order cancellations are an important factor affecting service quality. To reduce order cancellation rates, you can take the following measures:
Update inventory in a timely manner: Monitor inventory every day and ensure that there is no current out-of-stock situation.
Pay attention to buyer reserved items: Pay attention to the items reserved by buyers and deliver them in time to meet buyer needs.
Consider rest days and delivery deadlines: When setting order delivery deadlines, consider warehouse rest days to ensure timely delivery.
Confirm the carrier’s acceptance capacity: Before adding goods to the warehouse, make sure that the warehouse’s carrier can accept the delivery of the goods to avoid the carrier canceling the corresponding order.
3. Avoid delayed transfer delivery.
To avoid delivery delays, you can take the following steps:
Track order status: In “Logistics” -> “Orders in my warehouse”, track the orders that are about to be delivered to the courier or the pickup point.
Transfer goods on time: Transfer the goods to the pickup point on time to ensure that the order can be delivered on time.
Flexibly adjust the transfer period: According to the actual situation, the transfer period can be flexibly adjusted in the warehouse settings to adapt to different situations.
Use the first-leg logistics settings: If more time is needed to transfer the goods to the pickup store, you can set up a new warehouse and use the first-leg logistics settings to extend the order transfer period.
4. Avoid channel errors.
When using integrated logistics services: Only use the logistics services and delivery methods set in the personal center. Make sure that the selected carrier can deliver the order to the specified address according to the buyer’s choice.
When using non-integrated logistics services: According to the agreement, when using non-integrated logistics services, door-to-door delivery must be made by courier. Avoid using delivery methods that do not meet the requirements of the agreement to avoid channel errors.
Through reasonable operations and continuous improvement, you can avoid exceeding the upper limit of the service quality indicators of the Ozon platform, thereby ensuring that sales rights are not restricted. Maintaining excellent service quality not only helps business development, but also improves buyer satisfaction and builds a trusted brand image. On the Ozon platform, always maintaining the best transaction quality is the key to long-term success.