As a novice seller on AliExpress, it is not easy to stand out among many stores. The following is a summary of senior AliExpress sellers for your reference.
1. Product selection rules: If a store wants to be successful, correct product selection is essential. As a novice seller, you must refer to the following characteristics when selecting products.
1. The size should be small, the weight should be light, and it should be easy to transport, easy to keep and sell for a long time.
2. The style should be novel, beautiful, consistent with popular elements, and in line with the hot selling trend of the season.
3. Guided by major consumer countries such as the United States, Canada, Europe, Russia, and Brazil, cater to their consumption concepts and living habits.
2. Product release rules: High-quality product details and descriptions can better attract customers’ attention.
The title description should be correct and eye-catching, and strive to achieve a high degree of matching with keywords. Sellers should make full use of the hot search keywords in the database, and be concise and clear about the product characteristics and functions. Product attributes and descriptions should be detailed, orderly and beautiful.
3. Provide good service in sales: Service is the soul of a store, so it must be done well.
Sellers must ensure that they are online 24 hours a day and respond to customer questions in a timely manner. Provide good offline services and set up automatic reply functions. Buyers and wholesale customers with good transaction records will be the focus of service. Strengthen communication, improve customer satisfaction, send relevant new products to customers on a regular basis, and promote secondary consumption.
4. Distribution and delivery: It is also critical to distribute and deliver goods to customers correctly and in a timely manner.
Novice sellers should establish inventory tables, classify and place them, and prepare some regular goods at the same time. It is recommended to determine the stock quantity based on monthly transaction volume and product value. After receiving an order, the goods should be shipped as soon as possible to avoid delays.
5. Dispute, refund and evaluation system: You must fully understand the platform rules and processing procedures, and use the best solution to deal with them accordingly.
Handling disputes should start from satisfying customers, and patiently communicate. If you cannot contact customers in time, you should communicate by phone, handle disputes and refunds in a timely manner, and strive for the understanding of customers.
That’s all about the experience of operating a store on AliExpress. In addition, picture uploading, keyword setting, customer service and delivery staff work processes also need to be arranged reasonably. Novice sellers should also be good at summarizing, discovering problems and finding corresponding solutions during the sales process. A good start is half the success. Everyone must do their homework before opening a store to avoid losses. Don’t blindly follow the trend. A muddled operation will cause irreparable losses. Please follow the above summary of AliExpress sellers to operate the store reasonably, familiarize yourself with the platform rules and related regulations, and adjust the operation plan in time. I believe that everyone’s store will get better and better.