Nowadays, some buyers buy products on AliExpress. After receiving the products, they find that the products are defective and want to ask the seller for compensation. Therefore, this article will introduce how to deal with partial refund disputes on AliExpress?
1. When applying for a refund, there will be a choice, and you can choose the amount to be returned.
2. AliExpress refunds depend on the situation.
1. The order has not been shipped.
You can let the buyer apply to cancel the order. After the order is canceled and closed, the system will automatically refund the buyer. If the buyer chooses his own reason for canceling the order, it will have no effect on the seller; if the buyer chooses the seller’s reason, when agreeing to cancel, it will involve the transaction not being sold.
When the transaction not being sold reaches a certain amount, it will have a certain impact on the search ranking, and the account will be frozen if the circumstances are particularly serious. Therefore, try to let the buyer choose his own reason.
2. The order has been shipped.
The buyer can apply for a partial or full refund (dispute). After you agree, the system will automatically refund the buyer.
3. Matters needing attention.
1. After the seller agrees to a refund (dispute), the order will calculate the dispute rate. Once a dispute rate is generated, don’t worry. The dispute filing rate has a certain starting threshold, and it will only have an impact if it exceeds a certain reasonable value. It is recommended that sellers pay attention to the changes in the indicator “Seller Service Score-Dispute Rate” in the future.
2. When the buyer files a refund, the seller is requested to accept or reject the dispute raised by the buyer within 5 days of the buyer filing the dispute. If there is no response after the deadline, the system will automatically execute according to the refund amount proposed by the buyer.
3. If the buyer cannot apply for a refund in the order 15 days after the order transaction is completed, if the buyer and seller reach a refund plan, the seller can provide the refund information agreed upon by both parties to contact the manual customer service to solve it for you.
4. The seller cannot guide the buyer to transfer the funds directly to his own account offline, and the risks generated in the subsequent transactions must be borne by the seller. The AliExpress platform does not support offline transactions.
After carefully reading the above article, sellers will know how to deal with partial refund disputes. It is normal for sellers to encounter disputes when operating stores. Solve the problems in time when you encounter them. Don’t delay and remember to deal with them as soon as possible.