Many sellers have encountered disputes and complaints when operating AliExpress, which are unavoidable problems. When a store encounters a dispute, some smart merchants will contact the buyer to cancel the dispute. So what are the ways to contact the customer to cancel the dispute? The following are two of the most effective ways to let customers cancel the dispute:
1. Find the reason. The seller should take the initiative to communicate with the buyer to find out the specific reason for the buyer to raise the dispute. Is it because the goods have not been received or are they dissatisfied with the quality of the goods? Solve the dispute specifically according to the reasons given by the buyer.
2. Solve the problem. The most common dispute problem is logistics. If the goods cannot arrive for a long time, the buyer will worry about whether the goods are lost. At this time, the seller needs to take the initiative to contact the logistics company to confirm the current location, status and reasons for the non-arrival of the goods. After clarifying it, feedback to the buyer as soon as possible, so that the buyer can dispel the concerns about the loss of goods and property losses. If the dispute is caused by logistics reasons, then the seller needs to change or optimize the logistics channels to avoid such disputes.
Common disputes also include product problems. If the buyer finds that the goods are damaged, missing, or inconsistent with the description at the time after receiving them, they will also raise a refund dispute. At this time, the seller should also contact the buyer as soon as possible to confirm the specific cause of the dispute, and discuss with the buyer whether the problem can be solved by refunding or sending additional goods. If it is really a defective problem of the product itself, the seller should optimize the product or change the supplier in time, and be true and detailed in the introduction and description of the product. Avoid making some exaggerated advertisements.
For some of the buyers’ questions, the shop should reply as soon as possible and communicate more with the buyers. Only by knowing more about your own shop from the perspective of consumers can you have a better operating environment.
Finally, I would like to remind all the major shops on the AliExpress platform that when encountering complaints and disputes from buyers, you must not have more serious conflicts with customers. When encountering customers with a bad mentality, you must also communicate with customers patiently and listen more to their demands and suggestions. Think about the problem from the customer’s perspective and negotiate to solve the problem together. If it is really difficult to deal with, you can contact AliExpress officials to intervene and solve the problem. Create a good trading environment together.