As one of the largest cross-border e-commerce platforms in Europe, the French Cdiscount platform has attracted more and more Chinese sellers to open stores. However, despite the huge business opportunities brought by this platform, sellers may face some problems and challenges in the process of opening stores. This article will explain in detail the common problems of sellers on the French e-commerce platform Cdiscount and provide solutions.
1. How to enter the seller support center of the Cdiscount platform
Sellers can enter the seller support center of the Cdiscount platform by following the steps below:
Log in to the Cdiscount store backend.
Click the “Help/Aide” button in the upper right corner to enter the seller support center directly.
In the support center, sellers can obtain help documents about the platform, submit questions and applications, etc.
2. How to solve the problem of inconsistent amounts
Sometimes, the amount received by the seller is inconsistent with the amount shown on the backend bill. To solve this problem, sellers can follow the following steps:
Request financial details from the seller support center of Cdiscount.
Confirm that the amount matches by checking the received financial details and the backend bill amount.
If the problem persists, you can contact the seller support center for further assistance.
3. How to modify product information
If the seller finds that the product information is wrong after creating products in batches on the Cdiscount platform, you can modify it by following the steps below:
Download the “Product Information Modification Form” in the “Cdiscount Platform Seller Help File”.
Fill in and submit the modification form to the seller support center as required.
They will assist in modifying the product information.
4. Problems with downloading invoice details
If the seller cannot download the invoice details in the store backend of the Cdiscount platform, you can directly request the invoice details from the finance department through the seller support center. They will provide assistance and provide the required detailed information.
5. About the problem of being unable to access some offers
In the background of the Cdiscount platform, sellers may encounter some offers displayed as “Product not available for your subscription/Produit non ouvert à votre abonnement”. There may be two possibilities for this situation:
The offer may have its operation rights permanently closed due to infringement issues.
The offer generated a buyer complaint and entered the complaint handling process.
Sellers can refer to the buyer complaint handling process in the Cdiscount seller help file for more details and solutions.
Summary
For sellers on the French e-commerce platform Cdiscount, understanding and solving these common problems is the key to doing business. For further information or other problems, sellers are strongly recommended to contact Cdiscount’s Seller Support Center to obtain the most accurate and timely solutions. I wish you success on the Cdiscount platform!