When customers buy multiple items at one time, they may ask for combined shipping. At this time, customer service staff can modify and send the invoice to charge the customer only once for the multiple items purchased. After the invoice is successfully sent, the customer can be informed in time that the shipping fee has been combined, so that the customer can pay directly through the electronic invoice.
Sample
Q: Hello, seller, can the shipping fee be paid together as I’ve bought several items from you? Please. send me just in one package, thanks!
A: Hello , dear customer , thanks for your business!
We have combined the shipping already and only charge you the shipping fee once. You can check the invoice I’ve just sent to you and please make the payment through the invoice directly. Please feel free to contact us if vou have any other questions. Thanks!
Reference translation:
Q: Hello, seller, I’ve bought several items from you, can I pay the shipping fee together? Please pack them into one package, thank you!
Answer:
Hello, dear customer, thank you for your patronage!
We have combined the shipping costs and only charge once. Please check the delivery note I just sent you. Please pay directly according to the delivery note. If you have any other questions, please feel free to contact us. Thank you!