If you are doing Amazon FBA, then you will more or less encounter some goods lost or damaged. At this time, you can file a claim with Amazon to recover part of the losses caused by the platform’s mistakes. This requirement is allowed by the platform and there are relevant policies. The specific viewing path is as follows:
Amazon Backstage Service-Help-Amazon Logistics FBA-Amazon Logistics Policies and Requirements-Amazon Logistics Lost and Damaged Inventory Compensation Policy.
“If you deliver the goods to our operating site during the Amazon Logistics (FBA) service, or lose or damage them at the carrier operated by Amazon Logistics (FBA) or on behalf of Amazon, we will replace the goods with new goods of the same FNSKU or compensate you.”
Amazon pointed out in its compensation policy that “lost or damaged goods” must meet the following 6 conditions to be compensated:
1. When the goods are lost or damaged, they are registered at the Amazon Logistics.
2. The goods meet the product requirements and restrictions of Amazon Logistics and the inventory requirements of Amazon Logistics.
3. The goods and quantity sent by the merchant are exactly the same as those indicated on the warehouse entry form.
4. The goods are not in a state of waiting for disposal, or are disposed without your request, or are disposed because we exercise the right of disposal.
5. The goods are not defective and the goods are not damaged by the buyer.
6. When you file a claim for lost or damaged goods, your sales account is in normal status.
Amazon’s claim policy clearly states that Amazon FBA will not compensate for damage caused by buyer returns. There are two ways of compensation, one is to replace the lost or damaged goods with new goods of the same FNSKU, and the other is to compensate directly. As we all know, the price of goods is not fixed and fluctuates. The prices of different merchants vary greatly. How to calculate the amount of compensation here? The following 4 price indexes can be used as a reference:
1. The current market price of your goods on Amazon.
2. The average price you sold the product at on Amazon in the past 90 days.
3. The average market price of the same product sold by Amazon.
4. The average price of the same product sold by other merchants in the past 365 days.