If you want to operate a good wish store, you naturally need to find ways to improve the praise rate of the wish store. At the same time, you also need to master the methods to improve the praise rate of the store. I will introduce and share with you right away. How does wish improve the praise rate of the store?
1) Improve good reviews;
2) Prevent medium and bad reviews;
3) Timely handle medium and bad reviews As we all know, improving good reviews is a necessary way to improve the praise rate. The larger the number of denominators, the smaller the impact of medium and bad reviews on the praise rate.
We can improve good reviews from two levels:
1. Request for reviews: Contact customers to leave reviews through group messages.
2. Improve the reasonable evaluation rate of products. To put it bluntly, the reasonable evaluation rate involves the praise standard. We know that the evaluation of orders below $5 is not included in the praise rate, so we can start from this level to improve the reasonable evaluation rate: effectively choose the price, use the store full reduction and coupons to increase the customer order volume, and do not choose low-value explosive products and pre-explosion products. Because the good reviews of orders below $5 will not be recorded, they cannot become reasonable good reviews.
So, in addition to improving the good reviews, how to prevent bad reviews in the account?
Communication is the key. In addition to improving the quality of the product itself and the level of logistics, communication is also particularly important. When dealing with emails, we must adhere to multiple standards:
One is a reasonable response; two is a service commitment; three is to fulfill the promise; four is to strive for maximum profit. These aspects are still easy to understand, and this is not an example. Having the courage to serve and fulfill the promise means that throughout the communication process, we can notify customers and let them wait easily. Or wait too long for the promise to refund or reissue, to actually operate, to prevent the customer’s dispute from having a negative impact on the account.
Timely processing of bad reviews. It must be noted that orders waiting for merchants to leave comments are deleted every day. If not, please delete them at least once within three days. People with more order information can use third-party software to make a large number of comments. This is how it is done every day, deleting comments and then querying the bad reviews in the new completed comments.
Although the safe channel for changing bad reviews is now closed, we can get some product quality problems from customer feedback, stop selling immediately, and ensure the ranking of the goods. We can report reviews that violate regulations.
The above are some suggestions for sellers to improve the store’s positive review rate. I hope it can help sellers. LianLian Cross-border Payment always pays attention to every little thing of the sellers. In future articles, we will also bring articles on related aspects to help sellers operate better.