FBA is the main delivery method chosen by most sellers on the Amazon platform when selling products. Although most sellers use and trust Amazon FBA logistics, it is inevitable for employees to make mistakes with tens of thousands of shipment orders every day.
According to data, the losses caused by Amazon’s mistakes such as lost or damaged inventory and misplaced product categories account for at least 1%-2% of Amazon sellers’ sales each year. For sellers operating multiple stores and sellers with high cargo values, the accumulated losses will be incalculable.
Many sellers do not understand Amazon’s claims policy, and Amazon’s claims are time-limited, resulting in the sellers having to pay for Amazon’s mistakes themselves. If you want to make a claim to Amazon, you must first understand Amazon’s claims policy.
So, under what circumstances can sellers make a claim to Amazon?
First, inventory that is damaged or lost in Amazon warehouses. The loss and damage of goods in Amazon warehouses, damage or loss during delivery from warehouses to buyers, and damage or loss of goods during delivery to Amazon warehouses are all within Amazon’s claim policy. Sellers can find detailed information about damaged items in inventory reports and make claims to Amazon based on the information. These are some common claims in Amazon FBA claims.
Second, the difference in warehouse entry. In the actual delivery process, the actual warehouse quantity and the delivery quantity of sellers occasionally differ due to various accidents. Once it is clear that the party responsible for the difference is Amazon, the seller can ask Amazon for compensation.
Third, customer returns. Amazon has refunded the customer, but the FBA warehouse has not received the customer’s goods for more than 45 days; the customer received the replacement goods, but the original goods were not returned to the seller in time; the returned goods can no longer be sold, etc., which are all common return claims.
Fourth, Amazon logistics fee errors. The same product will be charged more shipping fees in FBA warehouses due to sales types, product weight and size measurement errors, and sellers can apply for claims.
There are two ways to claim compensation in a store:
The first one requires the seller to manually file a complaint, but this process is more complicated, time-consuming, and laborious. It is difficult to pass the complaint when the seller’s evidence is incomplete;
The second method is for the seller to use professional claim tools. Many sellers will use this method, which can effectively increase the claim rate.
The above are the principles and policies of Amazon’s damaged inventory. I hope it will be helpful to you.