When processing returns, sellers can search and process orders in the “Manage Returns” sub-tab page.
After finding an order, sellers can view the buyer’s reason for return, return time, buyer information, etc.
After finding the corresponding order, sellers need to contact the buyer first, and then approve the return application, close the return application, and make a refund.
(1) Contact buyer
Contact buyer means that after the seller receives the return application, he can click this button to contact the buyer.
(2) Approve the return application!
Authorize request means that the seller approves the buyer’s return request. After approving the buyer’s return application, Amazon will prompt the seller to provide a return address, select a return label, etc. to ensure that the returned goods can be returned to the seller.
(3) Close return application
Close return application Issue refund means that the seller can use this button to close the buyer’s return request. However, do not close the return order request arbitrarily because the seller can close the return order. Closing the request is based on the consensus reached between the seller and the buyer, not a unilateral and arbitrary closure. In addition, the seller needs to fill in the corresponding reason for closing the return request when closing the return request.
(4) Make a refund
Issue refund means that the seller can use this button to refund the amount of the return order to the buyer. The seller can only make a refund after receiving the buyer’s return or if the seller does not want the product and allows the buyer to keep it directly. Because after clicking the Issue refund button, the amount of the return order will be returned to the buyer in full, so if the seller decides that the buyer should return the product, then the seller must refund the buyer after receiving the return, otherwise there is a possibility of “losing both money and goods”.