When running an e-commerce business, getting in touch with the platform’s customer service is key to solving problems, answering questions, and getting support. On Ozon, there are different ways to contact customer service to ensure that your business can run smoothly and get the help you need. This article will explain how to contact customer service on Ozon, as well as two common ways to contact them.
1. Contact customer service through the chat room.
The chat room is a convenient way to interact directly with customer service and express your questions or needs. Here are the steps to contact customer service through the chat room:
Step 1: Log in to your Ozon seller account.
First, make sure you are logged in to your Ozon seller account. You can only chat with customer service when you are logged in.
Step 2: Go to the chat room section.
In your seller account, find and click on the “Menu” option. In the menu, you will see the “Messages and Notifications” section. Click on this section to continue.
Step 3: Request to customer service.
In the Chat Room section, you will see a button on the top right labeled “Request to Customer Service”. Click on this button and you will be able to fill out the request and chat with customer service.
2. Contact customer service through the menu.
Another way to contact customer service is through the menu. Here are the steps to contact customer service through the menu:
Step 1: Log in to your Ozon seller account.
Again, make sure you are logged in to your Ozon seller account.
Step 2: Go to the menu.
In your seller account, find and click on the “Menu” option.
Step 3: Go to the Feedback section.
In the menu, you will find the “Feedback” section. Click on this section to proceed.
Step 4: Click on Contact Customer Service.
In the “Feedback” section, you will see the option of “Contact Customer Service”. Click on this option and you will be able to fill out your question or request and send it to customer service.
Through the above two methods, you can easily contact Ozon customer service and get the help and support you need. Please make sure to provide clear and detailed information so that customer service can better understand and resolve the issue. Timely communication and support will help ensure that business runs smoothly on the Ozon platform.