Many Amazon sellers will resume work after the Spring Festival, and the store will receive more or less orders for return and refund. In this case, it must be handled as soon as possible to avoid complaints from customers. So how to deal with refunds and returns on the Amazon platform?
First of all, the handling of refunds and returns on the Amazon platform can be different depending on the situation, and the final handling method will also be different; Amazon’s refund handling method is something that every seller must master.
For Amazon’s self-delivered returns, it is recommended that if it is a cheap product, a free refund can be made, which can not only reduce the chance of return, but also get good reviews from customers.
If it is a more expensive product, you need to contact a foreign logistics company, tell them their address, and then ask them to send the buyer’s things back. When they confirm that there is no problem, you can return the goods.
For FBA product returns, FBA will be responsible for it and will send the goods back to the warehouse. FBA will return it to the customer after confirming that there is no problem. However, FBA did not put the returned goods back into the market, but emptied the goods, handed them over to the overseas warehouse of a third party, and then sold them again in the FBA warehouse.
If it was sent out before the New Year, but the customer reported that it was not received, then wait and see if it can be received. If the latest expected delivery time is not received, please return it as soon as possible to avoid claims.
In addition, the seller should also check whether there is any problem with the transportation company, such as lost goods, and communicate with the buyer to see if it can be reissued, and then find the carrier for compensation. If the buyer insists on returning the goods, it is recommended that the seller negotiate with him to see if a partial refund can be made to reduce his losses.
For the specific situation of the refund, you can go to the seller’s backstage, click “Performance Report”-“Payment-Transaction Summary” to view detailed information, and the returned order will show the returned commission.
In short, when the seller is doing after-sales, remember that the goal is to prevent the price from being too high, otherwise it will affect the ranking of the product, and if the return rate exceeds 10%, Amazon will prohibit the sale of your listing. If the price is too high, it will be blocked, resulting in very serious consequences.
At any time, sellers on the Amazon platform must understand the after-sales service process, try not to let customers return the goods, and discuss with buyers that if there are any problems, they can refund the money to avoid unnecessary losses. Especially after the Spring Festival, they must handle after-sales service as soon as possible, otherwise, it is very likely to become a complaint, which will be even worse.
The above explanation of the return and refund processing on the Amazon platform is hoped to be helpful to you. Lianlian International always pays attention to every little thing of the sellers, and will also bring articles on related aspects in future articles to help sellers operate better.